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    Financial difficulty or hardship 

    Money problems can be stressful, and people sometimes put off taking steps to resolve them. If you can relate to some of the signs of financial stress below, find out how you can get things back on track.

    Signs of financial stress

    • Not enough money for food and basic needs
    • No money set aside for emergencies
    • Going without medical treatment due to cost
    • Late payment of bills, rent or mortgage
    • Relying on wage advance (pay day) loans 
    • Unable to meet buy now pay later, credit card or personal loan repayments
    • Avoiding talking to family, partner or friends about money
    How to get back on track

    Extra support when you need it 

    We understand there are times when everyone needs a little extra support. AMP is committed to providing extra care to our customers when they need it. If you’re going through a difficult time, we’ll treat you with sensitivity, respect and compassion.

    Inclusion and diversity

    Everyone deserves access to financial services. Find out how we support the needs of people with disabilities, Aboriginal and Torres Strait Islander people, non-English speakers, seniors and those living in rural and regional areas.

    • People with disabilities

      Find out about some of the ways we offer support to people with disabilities.

    • Limited English or number skills

      If your English or number skills are limited, it can make it harder to make decisions about money.

    • First Nations Peoples

      AMP aspires to support more First Nations Peoples through our banking, super, retirement and advice services.

    • Older customers

      Most older people say they’d like to remain independent, so plan ahead to give yourself peace of mind.

    • Rural and regional customers

      Living in rural and regional Australia brings some financial challenges and we’re here to support you.

    Financial wellness

    Many Australians aim to achieve financial wellness, ensuring they can cover everyday expenses and be prepared for whatever challenges the future may hold. By better understanding your money and the concepts that surround it, you can take the reins on your finances.

    Financial wellness
    Build your money skills now for a better financial future
    Start by reading up on key financial topics like budgeting, saving, investment and managing debt. Then gradually build your knowledge and skills. This will help you make informed decisions and manage your money with confidence.

    Financial support directory

    Our financial support directory includes product help, calculators and a list of community and government organisations that can provide relevant support for your situation.
    View directory

    We're here to help

    Get in touch with us if you're experiencing financial difficulty. We'll take the time to listen, understand your situation and do our best to help.

    Banking & Home loans

    Super, Insurance & Retirement

    Important information

     

    Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). 

    All banking products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.

    Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of AMP.

    Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au. 

    Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

    All information on this website is subject to change without notice.

    AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice. 

    Terms, conditions and footnotes