Inclusion and diversity

People with disabilities

We understand that disability is diverse, and no two individuals experience it in the same way. Here are some of the ways we offer support to people with disabilities. 

Things to consider and ways we can help

• Need help to communicate with us?
  If you find it hard to hear or speak on the phone, the National Relay Service (NRS) can help you to call us. Learn more
• Website accessibility
  Our website meets the Web Content Accessibility Guidelines (WCAG) 2.0 Level A, which covers a wide range of recommendations for making web content more accessible.
• Authority to act
  If it’s difficult to manage your accounts, you can ask someone to act on your behalf by filling in a Third Party Access form or setting up a Power of Attorney (POA). 
• Financial advice
  If you’re finding it difficult to manage financially due to medical or support costs, or want to improve your financial wellbeing, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).

Limited English or number skills

If your English or number skills are limited, it can make it harder to make decisions about money. We will try to make it easier for you to get the help you need. 

Beware of scams, pay day loans and unlicensed online lenders. If you don’t understand any terms and conditions, ask someone for help.

Things to consider and ways we can help

• Translating and Interpreting Service
  If you prefer to talk to us in a language other than English, you can use the Translating and Interpreting Service (TIS National) service. Available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.
• Easy English guides
  The Australian Banking Association (ABA) has ‘easy English’ step-by-step guides to help people with banking. The guides explain how to do your banking, how to keep your money safe and avoid being scammed. 
• If you don’t have ID
  To keep your account safe, before we do anything, we need to make sure it’s you. If you don’t have ID (identity documents), you may be able to use the Know Your Customer or Statement of Referee form.
• Authority to act
  If it’s hard to manage your accounts, you can ask someone to talk to us, for you. Use the Third Party Access form or set up a Power of Attorney (POA). Make sure you trust that person.
• Financial advice
  If you’re worried about money and bills, we can refer you to a financial counsellor to talk about your problems. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).

First Nations Peoples

AMP is proud of Australia’s Indigenous heritage, and we aspire to support more First Nations Peoples through our banking, super, retirement and advice services, as well as our career pathways and community programs.

Learn more about our Reconciliation Action Plan

Things to consider and ways we can help

• If you don’t have ID
  To keep your account safe, before we do anything, we need to make sure it’s you. If you don’t have ID (identification), here are some other options:
  • Know Your Customer or Statement of Referee form
  • An indigenous community identity or organisation membership card
  • Correspondence from a government authority that shows the customer's name.
• Lost or stolen card
  If you’ve lost your bank card, act quickly and call us on 13 30 30. You can temporarily lock cards, or cancel and re-issue cards, through the My AMP app or My AMP website.
• No fee bank account
  Eligible government concession card holders can apply for the AMP Access Account with Basic Features. It has no monthly fees, no minimum balance, no overdraft, no dishonour fees, and no debit interest. 
• Authority to act
  If it’s difficult to manage your accounts, you can ask a trusted person to act on your behalf by filling in a Third Party Access form or setting up a Power of Attorney (POA). 
• Financial advice
  If you’re feeling stressed about money and bills, or want to set some financial goals, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).
• Translating and Interpreting Services
  If you prefer to talk to us in your own language, you can use an interpreter service. There are over 100 NAATI-certified interpreters and translators practising in 30 Aboriginal and Torres Strait Islander languages across Australia. Contact NAATI on 1300 557 470 or use their online search.

Older customers

Most older people say they’d like to remain independent for a long as possible. Age-related changes to memory, attention, and decision-making could make it harder to manage your finances in future, so plan ahead to give yourself peace of mind.

Things to consider and ways we can help

• Banking options
  AMP is a digital bank and doesn’t have branches, but you can visit Australia Post to do your banking, or call us on 13 30 30 for help with online banking or the My AMP app.
• Safe & Savvy Guide
  A guide to help people avoid scams, fraud and elder financial abuse. View the guide
• National Relay Service (NRS)
  A government initiative that helps people who are deaf, hard of hearing, or have a speech impairment to make and receive phone calls. Learn more
• Website accessibility
  Our website meets the Web Content Accessibility Guidelines (WCAG) 2.0 Level A, which covers a wide range of recommendations for making web content more accessible.
• Retirement
  If you’re transitioning into retirement, use our retirement calculator to estimate how long your super will last. We also offer some financial advice at no extra cost - the Retirement Health Check gives you a chance to discuss with one of our specialists ways to reach your retirement goals.
• Authority to act
  Think about whether you want to give a trusted family member or friend the legal authority to look after your personal and financial affairs, if the need arises. You can ask someone to act on your behalf by filling in a Third Party Access form or setting up a Power of Attorney (POA). 
• Financial advice
  If you’re feeling stressed about money and bills, or want to set some financial goals, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).

Rural and regional customers

With its natural beauty, open spaces and fresh air, many people enjoy living in rural and regional Australia. It does bring some financial challenges though. There can be fewer job opportunities, and things can be more expensive due to high transport costs.

People living in rural and regional areas can be socially isolated at times, and more exposed to natural disasters. Rural communities tend to pull together during times of crisis, and we’re here to support you as well.

Things to consider and ways we can help

• Banking options
  AMP is a digital bank and doesn’t have branches, but you can visit Australia Post to do your banking, or call us on 13 30 30 for help with online banking or the My AMP app.
• Government assistance
  You may be able to access specific payments and services for rural and remote communities. 
• Mental health support
  If you’re going through a hard time, know that you’re not alone. Even if local services are limited, free confidential support is available by phone, video call, online chat or text message.
• Disaster relief
  During floods, bushfires, droughts and other natural disasters, we find ways to support your financial recovery. 
• Financial advice
  If you’re feeling stressed about money and bills, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. Sessions can be arranged online or by phone. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).