We’re here to help
We would like to assure any of our customers who have been affected by the current floods that we are here to support you.
Get in touch
Get in touch
There are some changes to how you can contact us
Banking on My AMP (BSB 939-200)
If you are a My AMP app and web customer, your contact method remains the same.
Banking on the AMP Bank app (BSB 939-900)
AMP Bank has launched a new mobile banking experience giving everyday Aussies a better way to manage money.
If you have signed up for a new Everyday Account or Everyday Business Account on the AMP Bank app, log in and tap the profile icon in the top right hand corner and select 'Help' to get support 24 hours a day / 7 days a week.
Banking on My AMP (BSB 939-200)
| Email - enquiries | info@ampbanking.com.au |
| Email - payment and term deposit maturity request | AMPBankPayments@amp.com.au |
AMP Bank Reply Paid 79702 Parramatta NSW 2124 |
|
| Fax | 1300 555 503 |
| Cheque deposits | Deposit at Bank@Post at participating Australia Post outlets.
Or at:
AMP Bank Level 2 2-12 Macquarie St Parramatta NSW 2150 |
| Service of legal documents | Please address to:
AMP Bank Limited Level 29, 50 Bridge Street Sydney NSW 2000 |
| Telegraphic transfers | To receive a telegraphic transfer into your account, provide the other bank with your AMP Bank:
Note: We can only receive funds that have already been converted into Australian dollars.
Send a Telegraphic transfer from your account, call us on 13 30 30.
AMP Bank's Address: Level 2 2-12 Macquarie street Parramatta NSW 2124 |
Banking on the AMP Bank app (BSB 939-900)
Message us
The fastest and safest way to contact AMP Bank for small business and personal banking support is to message us through the AMP Bank App.
Simply log in and tap the profile icon on the top right and select ‘help’.
Use Live Chat, or call via the app
| Phone |
|
| help@ampbank.com.au | |
AMP Bank Reply Paid 79702 Parramatta NSW 2124 |
| Cheque deposits | We do not accept cheques |
| Service of legal documents | Please address to:
AMP Bank Limited Level 29, 50 Bridge Street Sydney NSW 2000 |
| Telegraphic transfers | To receive a telegraphic transfer into your account, provide the other bank with your AMP Bank:
Note: We can only receive funds that have already been converted into Australian dollars.
Send a Telegraphic transfer from your account, call us on 13 30 30.
AMP Bank's Address: Level 2 2-12 Macquarie street Parramatta NSW 2124 |
Home loans
| Phone |
Monday - Friday 8am - 8pm Sydney time
Saturday - Sunday 9am - 5pm Sydney time |
| Email - enquiries | info@ampbanking.com.au |
AMP Bank Reply Paid 79702 Parramatta NSW 2124 |
|
| Fax | 1300 555 503 |
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Super & Retirement enquiries |
Monday - Friday |
ampsuper@amp.com.au |
PO Box 6346 Fax 1300 301 267 |
| Insurance inside SignatureSuper enquiries |
Monday - Friday |
ampsuper@amp.com.au | |
| Overseas calls | +61 2 8048 8162 Monday - Friday |
You can mail or courier documents to: (Unfortunately we are unable to accept documents in person) |
Do you like to chat?
We're available 9am to 5pm Sydney time, Monday to Friday, with the exception of national public holidays.
Alternatively, you can call / email / send a letter / send a fax to us.
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Investments Investor Services |
Monday - Friday |
ampinvestments@amp.com.au | |
| Flexible Lifetime Investments customer enquiries |
Monday - Friday |
trustinfo@amp.com.au | Reply paid 79281 Parramatta NSW 2124 |
| North, MyNorth and iAccess enquiries |
Monday - Friday |
north@amp.com.au |
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Ltd shares enquiries |
Monday - Friday |
Note: For more information, see amp.com.au/shares |
AMP Investor Relations Note: No stamp required. |
| Enquiry | Phone | Email or online | Mail or fax |
| Corporate Super enquiries |
|
ampsuper@amp.com.au | PO Box 6346 Fax 02 9768 3111 |
| eSuper enquiries for employers |
|
esuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Overseas | +61 2 8048 8189
|
Level 2 2-12 Macquarie Street Parramatta NSW 2150 Australia |
| Services | Phone | ||
| Caller ID | 02 8364 6761 | info@ampbanking.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6000 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6020 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6100 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6136 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6160 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6203 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6205 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6208 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6209 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6210 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6249 | info@ampbanking.com.au | Locked Bag 5059 Parramatta NSW 2124 |
| Caller ID | 02 8364 6750 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6759 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 02 8364 6xxx | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 03 7007 6xxx | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
| Caller ID | 1300 763 721 | ampsuper@amp.com.au | PO Box 6346 Wetherill Park NSW 1851 |
The AMP Customer Advocate is here to help AMP hear, understand and treat its customers fairly. The AMP Customer Advocate provides guidance to AMP’s complaint teams and businesses to help AMP put fair decision-making at the centre of its products, systems and processes.
| Enquiry | Phone | Email or online |
| My AMP support centre | Within Australia
From overseas +61 2 8048 8005
|
ampeservices@amp.com.au |
| Reset your Bank telepin password |
|
| Enquiry | Overseas phone |
| Banking | +61 2 8048 8249
|
| Superannuation and retirement | +61 2 8048 8162
|
| Corporate superannuation | +61 2 8048 8189
|
| Investments | +61 2 8048 8162
|
| My AMP support centre | +61 2 8048 8005
|
Calling from overseas?
Banking on My AMP app and web with BSB 939-200
+61 2 8048 8249
Monday - Friday
8am - 8pm Sydney time
Saturday - Sunday
9am - 5pm Sydney time
Banking on the AMP Bank app with BSB 939-900
+61 2 5135 1930
24 hours a day / 7 days a week
Home loans
+61 2 8048 8249
Monday - Friday
8am - 8pm Sydney time
Saturday - Sunday
9am - 5pm Sydney time
Superannuation and retirement
+61 2 8048 8162
Monday - Friday
8.30am - 7pm Sydney time
Corporate superannuation
+61 2 8048 8189
Monday - Friday
8am - 7pm Sydney time
Investments
+61 2 8048 8162
Monday - Friday
8.30am - 7pm Sydney time
My AMP technical support centre
+61 2 8048 8005
Monday - Friday
8.30am - 7pm Sydney time
Popular topics
- Find out how we can help if you're facing financial hardship.
- If you believe your My AMP account or card has been compromised, alert us immediately by calling 13 30 30.
- Early access to super - find out about eligibility, how to apply and things to consider.
- Log into My AMP – you can self-serve in many ways, such as managing your cards, checking your latest super balance, changing your address, or reviewing your investment option.
- Security alerts - stay up to date on the latest internet security news, including scams, fake AMP websites and malicious software.
Other ways to get in touch
-
Complaint resolution
If you are unhappy with our products or service, we want to know about it. Find out how we can help resolve your complaint.
-
Enquire online
Ask about our banking, superannuation, insurance and other AMP services.
-
Track status
Do you have your request number handy? Find out how your request is progressing.
-
Serve a legal document
Please use the relevant AMP entity and registered address.
Important information
AMP Bank
Credit and deposit products are issued by AMP Bank Limited, ABN 15 081 596 009, AFSL and Australian credit licence 234517.
Any application is subject to AMP Bank’s approval.
Before making a decision about a product, you should consider the terms and conditions available from AMP at amp.com.au/bankterms or on 13 30 30.
Target market determinations for these products are available at amp.com.au/resources/banking-tmds.
AMP Super
AMP Super refers to SignatureSuper® which is issued by N.M. Superannuation Proprietary Limited (NM Super), ABN 31 008 428 322, AFSL 234654 and is part of the AMP Super Fund (the Fund), ABN 78 421 957 449. NM Super is the trustee of the Fund. SignatureSuper® is a registered trademark of AMP Limited, ABN 49 079 354 519.
Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement and Target Market Determination from AMP at amp.com.au/resources or by calling 13 12 67.
Note: Read AMP’s Financial services guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.