Security alerts

Please remain vigilant.

Some of our customers are receiving scam emails from people who claim to work for our AMP Investments business. The emails talk about exclusive term deposit and fixed bond rate investments. These are not related to our AMP Bank or AMP Investments business.

If you are concerned that you may have been targeted by scammers, please contact us on 13 30 30.

More information on scams can also be found on the ACCC's website Scamwatch.

Be aware of an ongoing scam where customers are receiving text messages or calls from someone claiming to be from the AMP Bank Fraud Team. They're requesting money be transferred to another account, or to share authorisation codes and passwords. These are not related to AMP Bank in any way.

When calling you, we will never send you an SMS code to verify your identity, nor will we ask you to provide your username or password to us. If you receive a call from someone claiming to be from AMP, advise them you will call them back on our publicly listed number 13 30 30 to confirm they're legitimate.

Beware of scammers posing as buyers on online platforms such as Gumtree or Facebook Marketplace. They'll ask if they can pay using PayID and obtain the sellers PayID email or mobile number so they can send a fake PayID email or text. The fake email or text will state there's an issue receiving the payment due to PayID limits and request the seller to transfer funds to increase this limit so payment can be received. 

Example of fake email or text:

"Dear Customer, you have received a payment of ($100.00AUD), but we have a problem crediting your account. Your payment of ($100.00AUD) is pending as the status of your account limit being limited and is not a business limit user or Merchant limit. This will not make us credit your account until the limit gets (switched) to a business account limit or merchant limit which gives your account large features and unlimited access to any amount. Take these urgent steps to expand your account to a business(merchant) account limit. Contact the buyer to send in an additional payment of ($500.00AUD) to your account so it can be expanded to a business account limit or Merchant limit. As soon as it verified your account will be fully credit with the sum of ($600.00AUD) and upgraded immediately. Note: An alert has been sent to the buyer in regard of the additional payment of ($500.00 AUD) he/she has to send to you. We will secure this transaction with high priority that neither the payer and the payee will lose their money in this transaction because it a business transaction”.

Be cautious of additional payments - you never have to send money to receive a payment. Block and report the buyer. Don't send any money. If you have been a victim of a scam, please report it to the ACCC to help protect others from being scammed.

If you believe you have shared your details or transferred funds to a scammer, please contact AMP Bank immediately on 13 30 30.

We're aware that there is a WhatsApp group impersonating Dr Shane Oliver and AMP Capital. They're promoting a fraudulent scheme with 'Sockeye Exchange'. The scam has been reported to both the e-Safety commissioner and ASIC.

Dr Shane Oliver is not involved with nor promotes any trading schemes, including on social media. For your financial safety, do not engage with this WhatsApp group.

Please remain vigilant. 

Recently AMP has been contacted by several customers who received a call from a scammer pretending to be from our AMP Bank Fraud Team.  

The scammer claimed to be calling to discuss alleged fraudulent transactions occurring in the customers' AMP accounts. The scammer asked for the customers' username and password and phoned from a private number.  

AMP will never call you from a private number and ask you for your username or password. 

If you receive an unsolicited call from someone claiming to be from AMP, to be certain the call is legitimate, please advise you will call them back on 13 30 30.

If you believe your details have been compromised in any way, please alert us immediately by calling 13 30 30.

A Threat Actor has sent malicious emails attempting to impersonate AMP staff using the email format “firstname.surname @ amp-corporate.com” and "firstname.surname @ amp-markets.com". It's likely they will continue with this format, replacing the name following "amp-" so please also be cautious with any address format appearing as "firstname.surname @ amp-[word].com". These are not genuine AMP email addresses. These emails are not authorised or sent by AMP. The malicious emails have the Subject line: “AMP – Promotional Offer”.

Do not click on any link in the malicious email or open any attachment.

The AMP Cyber Defence Centre (CDC) is now investigating instances of these malicious emails to prevent them from continuing to be sent by the Threat Actor.

If you are concerned that you may have been targeted by scammers, please contact us on 13 30 30.

More information on scams can also be found on the ACCC's website Scamwatch.

Please be aware of scammers falsely representing AMP Bank with an ongoing scam operation targeting customers and the broader community through the use of emails. The scammers are impersonating AMP Bank staff in an effort to entice the customer to invest in a false product featuring the AMP Bank name and brand. Please be aware this is not a legitimate product from AMP Bank.

If you are concerned that you may have been targeted by scammers, please contact us on 13 30 30.

More information on scams can also be found on the ACCC's website Scamwatch.

Please remain vigilant: We’re aware of an active scam targeting AMP Bank customers. Some customers have been contacted by scammers with a request to update their online access and card details. If you’ve received an SMS relating to this, please do not respond. If you’re concerned that you may have been targeted, contact us at 13 30 30 or send us a private message on Facebook or our Instagram @amp_au.

This week AMP was contacted by a customer who received a call from a scammer pretending to be from the AMP Bank Fraud team.  The scammer was able to share details of recent transactions on the customer's account which provided reassurance to the customer of the authenticity of the call.  After the conversation, the scammer attempted to transfer funds from the customer's account.

If you believe your details have been compromised in any way, please alert us immediately by calling 13 30 30.