Supporting our diverse customers
We’re committed to making our banking and financial services inclusive and accessible for all customers.
People with disabilities
We understand that disability is diverse, and no two individuals experience it in the same way. Here are some of the ways we offer support to people with disabilities.
Things to consider and ways we can help
- Need help to communicate with us?
If you find it hard to hear or speak on the phone, the National Relay Service (NRS) can help you to call us. Learn more - Website accessibility
Our website meets the Web Content Accessibility Guidelines (WCAG) 2.0 Level A, which covers a wide range of recommendations for making web content more accessible. - Authority to act
If it’s difficult to manage your accounts, you can ask someone to act on your behalf by filling in a Third Party Access form or setting up a Power of Attorney (POA). - Financial advice
If you’re finding it difficult to manage financially due to medical or support costs, or want to improve your financial wellbeing, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).
Further resources, services and support
| Name | Details | Website | ||||
|---|---|---|---|---|---|---|
| NDIS (National Disability Insurance Agency) |
The NDIS provides funding to eligible people with disability to gain an improved quality of life. The NDIS also connects anyone with disability to services in their community. |
ndis.gov.au | ||||
| Services Australia | Access Medicare and some health services at low or no cost. Help for people with disability or if you're caring for someone. | servicesaustralia.gov.au/health-and-disability | ||||
| Disability Gateway | Information and services to help people with disability, their family, friends and carers, to find the support they need in Australia. | disabilitygateway.gov.au | ||||
| Job Access | Gives people with disability, employers, service providers and the community access to information about services, financial assistance and workplace solutions. | jobaccess.gov.au | ||||
| Disability Advocacy Finder | Find a Disability Advocate near you - someone who can ensure your choices and rights are respected and you are being treated fairly. | askizzy.org.au/disability-advocacy-finder |
Limited English or number skills
If your English or number skills are limited, it can make it harder to make decisions about money. We will try to make it easier for you to get the help you need.
Beware of scams, pay day loans and unlicensed online lenders. If you don’t understand any terms and conditions, ask someone for help.
Things to consider and ways we can help
- Translating and Interpreting Service
If you prefer to talk to us in a language other than English, you can use the Translating and Interpreting Service (TIS National) service. Available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter. - Easy English guides
The Australian Banking Association (ABA) has ‘easy English’ step-by-step guides to help people with banking. The guides explain how to do your banking, how to keep your money safe and avoid being scammed. - If you don’t have ID
To keep your account safe, before we do anything, we need to make sure it’s you. If you don’t have ID (identity documents), you may be able to use the Know Your Customer or Statement of Referee form. - Authority to act
If it’s hard to manage your accounts, you can ask someone to talk to us, for you. Use the Third Party Access form or set up a Power of Attorney (POA). Make sure you trust that person. - Financial advice
If you’re worried about money and bills, we can refer you to a financial counsellor to talk about your problems. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).
Further resources, services and support
| Name | Details | Website | Phone |
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|---|---|---|---|---|---|---|
| Translating and Interpreting Service National (TIS National) | TIS National is an interpreting service for people with limited or no English to access services and information in Australia. Services are provided over the phone, via video conference, or in person at appointments. | tisnational.gov.au/en/Non-English-speakers/Available-services | 131 450 Available 24/7 |
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| Adult Migrant English Program (AMEP) | Learning English can help you to settle into your new life in Australia. You may be eligible for free English language tuition if you are a migrant or humanitarian entrant. View information about AMEP in different languages. | immi.homeaffairs.gov.au/settling-in-australia/amep | ||||
| Reading Writing Hotline | A free national referral service for adults who want help with reading, writing or basic maths. | readingwritinghotline.edu.au | 1300 6 555 06 |
First Nations Peoples
AMP is proud of Australia’s Indigenous heritage, and we aspire to support more First Nations Peoples through our banking, super, retirement and advice services, as well as our career pathways and community programs.
Learn more about our Reconciliation Action Plan
Things to consider and ways we can help
- If you don’t have ID
To keep your account safe, before we do anything, we need to make sure it’s you. If you don’t have ID (identification), here are some other options:- Know Your Customer or Statement of Referee form
- An indigenous community identity or organisation membership card
- Correspondence from a government authority that shows the customer's name.
- Lost or stolen card
If you’ve lost your bank card, act quickly and call us on 13 30 30. You can temporarily lock cards, or cancel and re-issue cards, through the My AMP app or My AMP website. - No fee bank account
Eligible government concession card holders can apply for the AMP Access Account with Basic Features. It has no monthly fees, no minimum balance, no overdraft, no dishonour fees, and no debit interest. - Authority to act
If it’s difficult to manage your accounts, you can ask a trusted person to act on your behalf by filling in a Third Party Access form or setting up a Power of Attorney (POA). - Financial advice
If you’re feeling stressed about money and bills, or want to set some financial goals, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version). - Translating and Interpreting Services
If you prefer to talk to us in your own language, you can use an interpreter service. There are over 100 NAATI-certified interpreters and translators practising in 30 Aboriginal and Torres Strait Islander languages across Australia. Contact NAATI on 1300 557 470 or use their online search.
Further resources, services and support
| Name | Details | Website | Phone | |||
|---|---|---|---|---|---|---|
| Mob Strong Debt Help line |
A free nationwide legal advice and financial counselling service for Aboriginal and Torres Strait Islander people. Information about money problems, debt or insurance & super. |
financialrights.org.au | 1800 808 488 9.30am - 4.30pm (Sydney time), Monday to Friday |
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| Money Smart |
Information and resources on managing money for Aboriginal and Torres Strait Islander peoples. |
moneysmart.gov.au/indigenous | ||||
| Brother to Brother | The Brother to Brother crisis line provides phone support for Aboriginal men who need someone to talk to about relationship issues, family violence, parenting, drug and alcohol issues or who are struggling to cope for other reasons. | dardimunwurro.com.au | 1800 435 799 | |||
| Thirrili (after suicide support) | Support for Aboriginal and Torres Strait Islander peoples in the aftermath of suicide or other fatal critical incidents. | thirrili.com.au | 1800 805 801 Available 24/7 |
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| National Indigenous support | Connecting Aboriginal and Torres Strait Islander people with Australian Government policies and programs. | indigenous.gov.au | ||||
| Services Australia (Centrelink) |
There is a range of payments and support for Aboriginal and Torres Strait Islander Australians. | servicesaustralia.gov.au/payments-and-support-for-indigenous-australians | ||||
| Connection, Strength and Resilience Portal (NACCHO) | Resources aimed at supporting resilience and reducing social and emotional harms to Aboriginal and Torres Strait Islander people. |
naccho.org.au/connection-strength-resilience | ||||
| Australian Taxation Office Indigenous helpline | Help with tax and super for Aboriginal and Torres Strait Islander peoples, businesses and not-for-profit organisations. If you’re on a low income, you can get free help from our trained volunteers at tax time. | ato.gov.au/aboriginal-and-torres-strait-islander-peoples | 13 10 30 |
Older customers
Most older people say they’d like to remain independent for a long as possible. Age-related changes to memory, attention, and decision-making could make it harder to manage your finances in future, so plan ahead to give yourself peace of mind.
Things to consider and ways we can help
- Banking options
AMP is a digital bank and doesn’t have branches, but you can visit Australia Post to do your banking, or call us on 13 30 30 for help with online banking or the My AMP app. - Safe & Savvy Guide
A guide to help people avoid scams, fraud and elder financial abuse. View the guide - National Relay Service (NRS)
A government initiative that helps people who are deaf, hard of hearing, or have a speech impairment to make and receive phone calls. Learn more - Website accessibility
Our website meets the Web Content Accessibility Guidelines (WCAG) 2.0 Level A, which covers a wide range of recommendations for making web content more accessible. - Retirement
If you’re transitioning into retirement, use our retirement calculator to estimate how long your super will last. We also offer some financial advice at no extra cost - the Retirement Health Check gives you a chance to discuss with one of our specialists ways to reach your retirement goals. - Authority to act
Think about whether you want to give a trusted family member or friend the legal authority to look after your personal and financial affairs, if the need arises. You can ask someone to act on your behalf by filling in a Third Party Access form or setting up a Power of Attorney (POA). - Financial advice
If you’re feeling stressed about money and bills, or want to set some financial goals, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).
Further resources, services and support
| Name | Details | Website | Phone | |||
|---|---|---|---|---|---|---|
| My Aged Care | Australian Government-funded aged care services. | myagedcare.gov.au | 1800 200 422 | |||
| Compass (1800 ELDERHelp) | Elder abuse victim support. The national number redirects you to the phone line in your state or territory. Operating hours and services vary. | compass.info/resources | 1800 353 374 (1800 ELDERHelp) |
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| Dementia Australia | Information for people living with dementia, and for their family, friends and carers. | dementia.org.au | 1800 100 500 |
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| Dementia Support Australia | Dementia Support Australia helps health care professionals and family members supporting a person living with dementia. Specialised clinical support and advice for carers of people living with dementia when they experience changes in behaviour. | dementia.com.au | 1800 699 799 Available 24/7 |
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| Australian Red Cross | Social support and aged care services. | redcross.org.au/services/services-for-older-people | ||||
| G’Day Line | Free national phone support service which offers older Australians an opportunity to have an anonymous, friendly chat with a volunteer over the phone. | griefline.org.au/gday-line | 1300 920 552 8am - 8pm, 7 days a week |
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| Advance Care Planning Australia | Advance care planning involves making some decisions now about the health care you would or would not like to receive if you were to become seriously ill and unable to communicate your preferences or make treatment decisions. | advancecareplanning.org.au | ||||
| eSafety Seniors | Online safety advice and support for older Australians. | esafety.gov.au/seniors | ||||
| Council on the Ageing (COTA) | Consumer body protecting the wellbeing of older people. | cota.org.au |
Rural and regional customers
With its natural beauty, open spaces and fresh air, many people enjoy living in rural and regional Australia. It does bring some financial challenges though. There can be fewer job opportunities, and things can be more expensive due to high transport costs.
People living in rural and regional areas can be socially isolated at times, and more exposed to natural disasters. Rural communities tend to pull together during times of crisis, and we’re here to support you as well.
Things to consider and ways we can help
- Banking options
AMP is a digital bank and doesn’t have branches, but you can visit Australia Post to do your banking, or call us on 13 30 30 for help with online banking or the My AMP app. - Government assistance
You may be able to access specific payments and services for rural and remote communities. - Mental health support
If you’re going through a hard time, know that you’re not alone. Even if local services are limited, free confidential support is available by phone, video call, online chat or text message. - Disaster relief
During floods, bushfires, droughts and other natural disasters, we find ways to support your financial recovery. - Financial advice
If you’re feeling stressed about money and bills, we can refer you to an independent financial adviser or financial counsellor to discuss your situation. Sessions can be arranged online or by phone. If you would like us to talk to your financial counsellor, ask them to help you complete a Financial Counsellor Authorisation form (or their own version).
Further resources, services and support
| Name | Details | Website | Phone | |||
|---|---|---|---|---|---|---|
| Rural Financial Counselling Service | Free, unbiased, independent, confidential and expert support for farmers, fishers, foresters and other rural businesses. RFCS Network’s national information line will connect you with your nearest RFCS office. | agriculture.gov.au | 1300 771 741 | |||
| Rural Aid | Disaster support and programs that increase the resilience and sustainability of farmers, families and rural communities. | ruralaid.org.au | 1300 327 624 | |||
| Virtual Psychologist | Free text-based counselling for rural and remote Australians. Appointments 9am – 8pm, subject to availability. | Text 0488 807 266
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| TIACS (This Is A Conversation Starter) | Free, confidential counselling service for tradies, truckies, farmers, rural and blue-collar workers, and those that care about them. Up to 8 free sessions via text or call with the same counsellor. | tiacs.org/how-it-works | 0488 846 988 Call or text 8am - 10pm, Monday to Friday |
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| Are you Bogged Mate? | Helping country blokes talk about mental health and suicide while spreading awareness about depression in the bush. | areyouboggedmate.com.au | ||||
| ifarmwell | Free online tool kit to help farmers cope effectively with life’s challenges and get the most out of every day, regardless of the circumstances they face. | ifarmwell.com.au | ||||
| Natural disaster support | Support for people directly affected by a declared natural disaster. You may be able to get both Australian Government and state or territory natural disaster support. | servicesaustralia.gov.au/natural-disaster-support | ||||
| Services Australia (Centrelink) | There are payments and services available to support you if you live in a rural or remote area of Australia. | servicesaustralia.gov.au/living-rural-or-remote-area |
Financial support directory
Our financial support directory includes product help, calculators and a list of community and government organisations that can provide relevant support for your situation.
We're here to help
Get in touch with us if you're experiencing financial difficulty. We'll take the time to listen, understand your situation and do our best to help.
Banking & Home loans
Monday to Friday 9am - 5pm (Sydney time)
Super, Insurance & Retirement
Monday to Friday 8.30am – 7pm (Sydney time)
Important information
Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP).
All banking products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of AMP.
Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au.
Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.