Card management

Recurring payment means a regular debit from your account that’s initiated by an external party that you’ve given your 16-digit AMP Visa Debit Card number to.

Your request will be processed in near real time, generally within minutes. The updated card status will be shown on the ‘Manage cards’ screen in My AMP.

No. Your card will remain locked until you unlock the card. The card will remain locked for 1 year (365 days) and after 1 year it will automatically be cancelled. 

Yes, recurring payments will continue to be processed.

You can lock your card for up to 1 year (365 days) and after this time it will automatically be cancelled.

Yes, all card activities and new transactions will be made available again 

When you report your card as lost/stolen, all new and recurring payments will be disabled.

When report your card as damaged or lost/stolen, a replacement card will be issued within 5-10 business days.  

If your card has been replaced because it’s damaged, your card number will be the same. If you report your card lost or stolen, you'll get a new card with new card numbers. This means you'll need to update any recurring payments with the new card details. 

You'll need to check and confirm your address before ordering a new card in My AMP.

No. Once you’ve cancelled your card online, you won’t be able to order a new card online. However, we can help you order a new card if you'd like one.

Yes. As your card is cancelled, you'll also need to cancel any recurring payments on your card.