Apple pay

Pay with Apple Watch

• To use your default card, double-click the side button and hold the display of your Apple Watch within a few centimetres of the contactless reader.
• Wait until you feel a gentle tap.

When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.

With your iPhone, iPad and Apple Watch, you can use Apple Pay to pay within apps when you see Apple Pay as a payment option.

To pay with Apple Pay within an app:

• Tap the Apple Pay button or choose Apple Pay as your payment method.
• Check your billing, shipping and contact information to make sure that they're correct. If you want to pay with a different card, tap next to your card. 
• If you need to, enter your billing, shipping and contact information on your iPhone or iPad. Apple Pay will store that information, so you won't need to enter it again. 
• Confirm the payment. When your payment is successful, you'll see Done and a tick on the screen.
  o iPhone X or later or iPad with Face ID: Double-click the side button, then use Face ID or your device passcode.
  o iPhone 8 or earlier or iPad without Face ID: Use Touch ID or your device passcode.
  o Apple Watch: Double-click the side button.

Yes.

With your iPhone or iPad

• Tap the Apple Pay button.  
• Check your billing, shipping and contact information to make sure that they're correct. If you want to pay with a different card, tap next to your card.  
• If you need to, enter your billing, shipping and contact information. Apple Pay will store that information, so you won't need to enter it again.  
• When you’re ready, make your purchase and confirm the payment.
      o iPhone X or later or iPad with Face ID: Double-click the side button, then use Face ID or your device passcode.
      o iPhone 8 or earlier or iPad without Face ID: Use Touch ID or your device passcode.
      o Apple Watch: Double-click the side button. 
• When your payment is successful, you’ll see Done and a tick on the screen.

With your Mac models with Touch ID

• Tap the Apple Pay button.
• Check your billing, shipping and contact information to make sure that they're correct. To pay with a different card instead of your default card, click next to your default card and select the card you want to use.
• If you need to, enter your billing, shipping and contact information. Apple Pay will store that information, so you won't need to enter it again.
• When you're ready, make your purchase. Follow the prompts on the Touch Bar and place your finger on Touch ID. If Touch ID is off, tap the Apple Pay icon on the Touch Bar and follow the prompts on the screen. When your payment is successful, you'll see Done and a tick on the screen.

With other Mac models

• You need an iPhone or Apple Watch to confirm payments. Make sure that you're signed in with the same Apple ID on all your devices.
• Make sure you've turned on Bluetooth on your Mac.
• Tap the Apple Pay button.
• Check your billing, shipping and contact information to make sure that they're correct. To pay with a different card instead of your default card, click next to your default card and select the card you want to use. You can choose credit and debit cards or Apple Cash from any iPhone or Apple Watch that is nearby and signed into the same iCloud account.
• If you need to, enter your billing, shipping and contact information. Apple Pay will store that information on your iPhone, so you won't need to enter it again.
• When you're ready, make your purchase and confirm the payment

        o iPhone X or later: Double-click the side button, then use Face ID or your device passcode.
        o iPhone 8 or earlier: Use Touch ID or your device passcode.
        o Apple Watch: Double-click the side button.

• When your payment is successful, you'll see Done and a tick on the screen.

No, there is no transaction limit for Apple Pay transactions. Depending on the store and transaction amount, you might need to sign a receipt or enter your PIN.

You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to the device from which the original payment was made, while other may have to refund the plastic card.

You may need to provide the last four digits of the Device Account Number to the retailer. This can be found by opening the Wallet app and tapping the symbol in the top right corner and then scrolling down to find Device Account Number.

Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app.

Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.

For more information on Apple Pay security and privacy overview see: https://support.apple.com/en-au/HT203027

Other features which help to keep your payments secure and safe include:

• iPhone and iPad - All transactions require authentication using Face ID, Touch ID (if enabled), or by entering the device passcode.
• Apple Watch - Payments can only be authorised if the device passcode has been entered and skin contact with the device has not been lost. If the device has been removed from your wrist, Wrist Detect deactivates the NFC feature and Apple Pay. To re-activate the NFC feature and Apple Pay the device passcode has to be entered again.

Please note: you should never share your device passcode, or register more than one person’s Face ID, or Touch ID, while your card is registered to Apple Pay.

Transactions will appear as they normally do on a bank or credit card statement.

The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps:

iPhone

• Open the Wallet app
• Touch and hold your finger over the card you want to make the default card  
• Drag the card to the front of the cards in the Apple Pay section

Apple Watch

• Open the Watch app on your iPhone
• Go to the My Watch tab
• Tap Wallet & Apple Pay and then Default Card
• Choose a new card

iPad

• Go to Settings
• Tap Wallet & Apple Pay and then Default Card  
• Choose a new card

Mac models with Touch ID

• Go to system Preferences
• Tap Wallet & Apple Pay
• Choose a new card from the Default Card pop-up menu
  

For more information on managing the cards that you use with Apple Pay see: https://support.apple.com/en-au/HT205583

To remove a card from Apple Pay you must follow these steps:

iPhone

• Open the Wallet app
• Select the relevant card and then tap the symbol in the top right corner to see all the card details
• Scroll down and select Remove Card

Apple Watch

• Open the Watch app on your iPhone
• Go to the My Watch tab
• Scroll down and tap Wallet & Apple Pay  
• Tap the card and then tap Remove Card

iPad

• Go to Settings
• Scroll down and tap Wallet & Apple Pay
• Tap the card and then tap Remove Card

Mac models  with Touch ID

• Go to system Preferences
• Tap Wallet & Apple Pay
• Click the card that you want to remove
• Click the minus sign to remove the card

For more information about managing your cards with Apple Pay see: https://support.apple.com/en-au/HT205583

Please note: if you remove your device passcode or Face ID, Touch ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.

You should contact us straight away on 13 30 30 so the lost or stolen card can be cancelled and no further purchases made. When the replacement card is issued we will automatically update Apple Pay with your new card details. You can continue to make purchases using Apple Pay before your new card arrives. You may be limited to transactions under $100 until your new PIN arrives.

Get help if your device is lost or stolen link: https://support.apple.com/en-au/HT201472

If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com and remove all cards from Apple Pay remotely. If you do not have the app you should contact us on 13 30 30 to request that your card be disable for use with Apple Pay.

Get help if your device is lost or stolen link: https://support.apple.com/en-au/HT201472

You should contact us on 13 30 30 to request that your card be disable for use with Apple Pay. You should also go to iCloud.com and remove your card from Apple Watch. If you find your Apple Watch you can add your card back by following the same steps you went through when you set the card up with Apple Pay originally.

For more information if your iPhone, iPad or iPod touch is lost or stolen see: https://support.apple.com/en-au/HT201472