Considering switching to the AMP Bank app?

You won’t be automatically switched over. The new experience has been built from the ground up, so you’ll need to sign up fresh – get started here.

Easy. Head over to our join page, download the new AMP Bank app, complete your application on the app, and, once your account is approved, you’re set!

If you’re an existing customer and want to sign up to new the banking experience, you’ll need to download the new AMP Bank app. Think of it like upgrading your money toolkit! You can still use the My AMP app for your existing accounts alongside the new one.

AMP Bank is a completely reimagined way to manage your money – more intuitive, smarter and designed to make your everyday personal and business banking easier. A few examples are

• manage your money with Spaces with goal setting and achieve your goal faster by round up.
• Track your transactions with the spend tracker,
• Pay with PAYID with no limits on transfers.
• Other features coming soon are OSKO, and Xero bank feeds to manage your business accounting etc.

While My AMP offers all the features and benefits you know and love, the new experience brings in the best tech, new and improved features, all at the tap of your phone.

Yes, you can, however this is limited to ATMs. Depositing cash at Australia Post is coming later this year.

If you have existing AMP Bank products that you manage through the My AMP app or web, you can continue to access these as you do today through My AMP.

If you’d like to experience the benefits of AMP Bank’s new mobile banking experience and transactional account products – the Everyday Account for personal banking and Everyday Business Account for business banking, you’ll need to download and open these products through the AMP Bank app (they’re not available through the My AMP app or My AMP online banking platform).

There is no change to your My AMP accounts. Whether you decide to sign up to an account via the AMP Bank app as well, or continue banking with the current experience, everything will remain the same.

Yes. To help spot the difference between your AMP Bank accounts, products serviced through the new AMP Bank app will use BSB: 939-900 and have a new account number.

We’re starting small, getting the basics right, and building something everyday Aussies and small businesses deserve. Starting with a great transaction account, cutting edge features and more on the way. We’ll be listening to customers and responding to what they need when developing new products and services.

The AMP Bank app is digital access only so we're not able to mail you copies of your statements. There’s no emailing or paper – it’s all done in the mobile app. The great news is that you can generate your statements anytime, right from the app! If you're stuck and can't access the app, then please call us on 1800 950 105 or send us an email to help@ampbank.com.au.

To make for easy transfers between My AMP (app and online banking) and the AMP Bank app, you can set up your new AMP Bank account as a payee in My AMP (app and online banking), and vice-versa.

As AMP Bank and My AMP apps use different platforms, transfers can sometimes take up to 24 hours.

We’ve worked hard to create a banking experience that helps you in your everyday and business journey and works with you to build your financial future. Here are some features we think you’ll love.

• A clever way to separate your money: Think of Spaces as little pots or buckets within your account. You can sort your money, add a goal, and give it a name and picture. You can also round up with your new debit Mastercard with every transaction and multiply your rounds up to speed up to your goal.
• Services to help you & your business: Banking is just the beginning. We’re building features and tools that bring together products and services that help you manage your every day and business better. Such as spending tracking insights and Xero which is coming soon.
• Smart and secure banking: Built on innovative tech, your banking and data is in safe hands with enhanced security features and fraud protections.
• In app with a human touch: Everything at the tap of your phone. And yup, that includes expert support from an actual human.

Learn more about the full range of features.

Home loans and offset accounts are not available through the new AMP Bank app. To apply for a home loan please visit our home loan page or talk to one of our friendly lending specialists. It’s also easy to apply for a home loan online at amp.com.au/home-loans.

We don’t currently support third party access. However, we're actively working on expanding access options for accountants, bookkeepers, and more soon.

If you don't have a PayID yet, you can set one up in the AMP Bank app (a feature not available with the My AMP app and My AMP online banking platform). If you have a PayID already set-up that’s linked to another bank account, you’ll need to first de-register that PayID account before you can connect your PayID to your preferred AMP Bank app account, as each mobile number or email address can only be registered to one bank account.

You'll need to set up your payees and billers in the AMP Bank app. To make this easier, head to your My AMP app and take note of the payees and billers you’d like to use in the AMP Bank app.

Payments into your account: If you’d like to use your AMP Bank app accounts as your primary account/s, it’s important to let anyone that currently credits or debits your existing My AMP account/s know your updated account details (a reminder that your AMP Bank app account details will always start with BSB: 939 900).

Direct debits from your account: This also applies to any existing direct-debits set up through your My AMP accounts that you’d now like to manage through your AMP Bank app accounts, as well as any existing, reoccurring payments from your Visa debit card (linked to your My AMP app/online banking account/s) that you’d now like to manage through your new Mastercard (linked to your AMP Bank app account/s).

Yes, there are features that AMP Bank app doesn’t support. These include:

• Internet banking (via web / desktop) - it's mobile only
• Our Everyday Business Account is available to sole traders and proprietary limited companies but not yet available for customer types like trusts, partnerships and other types of organisations
• Transferring money to or from overseas. You can still use your Debit Mastercard for international online purchases
• Depositing cash at Australia Post (Bank@Post)

However, we have some more features that will be coming in 2025:

• Joint accounts
• Depositing cash at Australia Post (Bank@Post)

We'll also be extending our product range over the next year so you can take full advantage of the new banking experience and features.

For questions about your existing accounts that you access via My AMP, you can send us a secure message or call us on 13 30 30. If you want more info on the new AMP Bank app and the everyday transaction account, message us via the AMP Bank app, call us on 1800 950 105 or email help@ampbank.com.au