The following are our standard operating hours.
Banking
Key contacts
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Bank enquiries |
|
info@ampbanking.com.au | AMP Bank Reply Paid 79702 Parramatta NSW 2124 Fax 1300 555 503 |
| AMP Home loan enquiries |
|
info@ampbanking.com.au | AMP Bank Fax 1300 555 503 |
| Overseas | +61 2 8048 8249
|
AMP Bank |
|
| Potential fraud or scam |
+61 2 8048 8249 (if overseas) |
||
| AMP Bank payment and Term deposit maturity requests |
|
AMPBankPayments@amp.com.au | AMP Bank Fax 1300 555 503 |
| Overseas calls | +61 2 8048 8162
|
Additional information
| BSB | 939-200 |
| Cheque deposits | Deposit at Bank@Post at participating Australia Post outlets. Or at: AMP Bank |
| International payments | Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. |
| Service of legal documents for AMP Bank |
Please address to: AMP Bank Limited |
| Telegraphic transfers | To receive a Telegraphic transfer into your account, provide the other bank with your AMP Bank:
Note: We can only receive funds that have already been converted into Australian dollars. To send a Telegraphic transfer from your account, call us on 13 30 30. AMP Bank's Address: |
Superannuation and retirement
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Super & Retirement enquiries |
|
PO Box 300 Fax 1300 301 267 |
|
| Insurance inside SignatureSuper enquiries |
|
askamp@amp.com.au | |
| Overseas calls | +61 2 8048 8162
|
You can mail or courier documents to: (Unfortunately we are unable to accept documents in person.) |
Corporate superannuation
| Enquiry | Phone | Email or online | Mail or fax |
| Corporate Super enquiries |
| askamp@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
| eSuper enquiries for employers |
| esuper@amp.com.au | Locked bag 5400 Parramatta NSW 1741 |
| Overseas |
| Level 2 2-12 Macquarie Street Parramatta NSW 2150 Australia |
Self-managed super funds
| Enquiry | Phone | Email or online | Mail or fax |
| General enquiries, SMSF establishment and transfer | 137 174 |
ampsmsf@superfundadmin.com.au | AMP SMSF Solutions GPO Box 2717 Adelaide SA 5001 |
Investments
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Investments Investor Services |
|
ampinvestments@amp.com.au | |
| Flexible Lifetime Investments customer enquiries |
|
trustinfo@amp.com.au | Reply paid 79281 Parramatta NSW 2124 |
| North, MyNorth and iAccess enquiries |
|
north@amp.com.au |
Shareholder enquiries
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Ltd shares enquiries |
|
Note: For more information, see amp.com.au/shares |
AMP Investor Relations Note: No stamp required.
|
Offers or campaigns
From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
All caller ID's in the range 02 8364 6000 - 02 8364 6999 and 03 7007 6000 - 03 7007 6999 are from AMP.
| Services | Phone | ||
| Caller ID | 02 8364 6761 | info@ampbanking.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6000 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6020 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6136 |
askamp@amp.com.au |
PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6160 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6203 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6205 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6208 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6209 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6210 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6249 |
info@ampbanking.com.au |
Locked Bag 5059 Parramatta NSW 2124 |
| Caller ID | 02 8364 6750 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6759 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 7007 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 1300 763 721 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
The AMP Customer Advocate
The AMP Customer Advocate is here to help AMP hear, understand and treat its customers fairly. The AMP Customer Advocate provides guidance to AMP’s complaint teams and businesses to help AMP put fair decision-making at the centre of its products, systems and processes.
Technical support
| Enquiry | Phone | Email or online |
| My AMP support centre | Within Australia
From overseas +61 2 8048 8005
|
ampeservices@amp.com.au |
| Reset your Bank telepin password |
|
Calling from overseas
| Enquiry | Overseas phone |
| Banking | +61 2 8048 8249
|
| Superannuation and retirement | +61 2 8048 8162
|
| Corporate superannuation | +61 2 8048 8189
|
| Investments | +61 2 8048 8162
|
| My AMP support centre | +61 2 8048 8005
|
National Relay Service
The National Relay Service (NRS) is a government initiative that helps people who are deaf, hard of hearing, or have a speech impairment to make and receive phone calls.
To contact AMP via the National Relay Service please call:
- TTY Service – 133 677
- Voice relay service – 1300 555 727
- SMS relay – 0423 677 767
Popular topics
- Find out how we can help if you're facing financial hardship.
- If you believe your My AMP account or card has been compromised, alert us immediately by calling 13 30 30.
- Early access to super - find out about eligibility, how to apply and things to consider.
- Log into My AMP – you can self-serve in many ways, such as managing your cards, checking your latest super balance, changing your address, or reviewing your investment option.
- Update your contact details using our online form.
Complaint resolution
If you are unhappy with our products or service, we want to know about it. Find out how we can help resolve your complaint.
Learn moreTrack status
Do you have your request number handy? Find out how your request is progressing.
Need to serve a legal document?
Please use the relevant AMP entity and registered address.
Learn more
Quick links for super
Quick links for super
Please remain vigilant
We've noticed an increase in active scams that are affecting our AMP Bank customers. Learn how to protect yourself. And keep up-to-date on what's going on.
Important information
Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). All information on this website is subject to change without notice.
ipac Asset Management Limited (ipac) is the issuer of Flexible Lifetime – Investments. Flexible Lifetime is a registered trademark of AMP Limited.
Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice. Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.