Availability of payments services to individuals & businesses provided by AMP Bank*
Selected Services: Q4 2024
| Payment service | |||||||
| Withdraw/ deposit cash at an ATM1 | Transact over-the-counter in a branch | Make card payments (cardholders) | Accept card payments (businesses)2 | Access accounts using online banking (web browser or mobile device app) | Make/ receive account transfers – fast payments | Make/ receive account transfers – next business day | |
| Service availability % | NA | NA | 100.00% | NA | 100.00% | 100.00% | 100.00% |
| Significant outages due to problems at AMP Bank (in hours: minutes) | 0:00 | 0:00 | 0:00 | 0:00 | |||
| Significant outages due to problems at system-wide infrastructure or natural disasters (in hours: minutes) | 0:00 | 0:00 | 0:00 | 0:00 | |||
1 'Withdraw/deposit cash at an ATM' relates to AMP Bank branded ATMs. AMP Bank does not have branded ATMs.
2 'Accept card payments (businesses)' is a payment service that AMP Bank does not offer.
Description of services and metrics
Service availability %
The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).
Significant outage
Unplanned availability of a service that meets minimum thresholds for duration and the proportion of customers affected.
System-wide infrastructures
Includes payment systems provided by the RBA, card schemes, and other central payment system infrastructure; electricity network; and provider of telecommunications network links to [Name of FI brand]'s operating or data centres.
Withdraw/ deposit cash at ATM
Not applicable.
Transact over-the-counter at a branch
Not applicable.
Make card payments (cardholders)
Ability to use an AMP Bank - branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments acceptance device or payments provider, or a customer’s mobile device.
Accept card payments (businesses)
Not applicable.
Access accounts using online banking (web browser or mobile device app)
Ability to log in, transfer between own accounts at AMP Bank, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers - fast payments’ and ‘make/receive account transfers - next business day’.
Make/receive account transfers – fast payments
Ability of AMP Bank to process eligible bank account transfers, with funds becoming available to the recipient in near real-time. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels.
Make/ receive account transfers – next business day
Ability of AMP Bank to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to-account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch.
Important information
* For detailed information on the compilation of the disclosure data, visit the RBA website.
Important information
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517. This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.
A target market determination for these products is available here.
For accounts with BSB number 939 900, that you access via the AMP Bank mobile app, the Terms and conditions that apply are available here.
For accounts with BSB number 939 200, that you access via the My AMP mobile app, the Terms and conditions that apply are available here.