Accessing your statements

• Log into My AMP
  
  
• From the 'I want to' menu select 'View statements & correspondence'.
  
  
• Click 'View next' to your account to show available statements.

We will send an email to you advising a new statement is available. It is important to make sure we have your current email address.

• Log into My AMP
  
  
• In the middle of the page under 'Quick Links', select ‘Update my personal details’
  
  
• Update email address and select ‘Save changes’
  
  
• Check that we are about to send a security code to your correct mobile number and select ‘Send security code’. Enter the security code you receive.

Note: Please call us on 13 30 30 if we do not have your correct mobile phone number.

Log into My AMP and view the statements available for your account. The statement delivery method will appear on this screen as with Online or Paper. Select the ‘Update’ button to change this preference.

To view the statements available for your account: 

• Log into My AMP
  
  
• From the 'I want to' menu select 'View statements & correspondence'
  
  
• Click 'View' next to your account to show available statements.

To stop receiving paper statements in the mail you need to be able to access My AMP and we need your email address so we can notify you when new statements are available.

If your account is in the name of a company, trust or other organisation we require a nomination form to be completed before we can stop sending statements in the mail.

To communicate with us electronically we require your consent. Use our Electonic communication consent form.

If the account is only in your name

• Check that we still have your current email address. If we do not have your email address we aren't able to tell you when a statement is available to view and may have changed your preference back to 'Paper'.
  
  
• Log into My AMP and provide your email address. You will then be able to update your statement preference back to 'Online'.

If there are other people on this account

• All people on this account will need to ensure that their statement preference is listed as 'Online'. 

For example, if you and your partner have a joint account and your statement preference is 'Online' but your partners preference is 'Paper', the statement for your joint account will still come in the mail. 

To stop sending statements in the mail, we require a signatory for the company, trust or other organisation to be nominated to access the statements online.

To do this, please complete and return the Nomination for online statements for companies, trusts and other organiastions form.

The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.

Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice. 

A target market determination for these products is available on our TMD page.