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    Banking FAQs

    Accessing your accounts online

    How can I access my accounts?

    Managing your AMP accounts has never been easier. You can access your finances simply and securely on your desktop or on the move with AMP's digital solutions. Once you've registered, you'll be able to:

    • Manage your bank accounts
    • View your AMP accounts
    • Receive your statements and correspondence online.

     

    How do I register for My AMP?
     

    To register for My AMP you'll need your AMP account number and a valid email address. You'll need to:

    1. Go to the My AMP registration form
    2. Complete details on the registration page including where you would like your activation code to be sent (to your email address or mobile phone)
    3. Click Receive your activation code
    4. Activate your account.

     

    How do I download the My AMP app?


    To manage your AMP accounts with the My AMP app:

    1. Download the My AMP app from your providers' app store
    2. Choose a four digit PIN
    3. Let us know if you have a My AMP account, then enter your existing My AMP username and password. If you haven't registered for My AMP, you can register through the app.

    If you're having issues, please contact our customer support team on 1300 657 801.

    Where can I find my account number?

    You can find this on your welcome letter, bank or member statement. If you don’t have these on hand, please call us on 1300 657 801. We're open Monday to Friday 8am to 8pm and on Saturday and Sunday from 8am to 5pm (AEST).

    How do I reset my online banking password?

    Have you forgotton your password?

    Take the following steps:

    1. Visit the My AMP login page and select the Forgotten password option.
    2. Enter your username and select to receive the password by email or SMS.
    3. You will receive your temporary password via the selected option.
    4. You can now log into your account using this temporary password.

    Want to change your password?

    Take the following steps:

    1. Log into My AMP.
    2. Select the profile icon at the top right-hand corner.
    3. Choose the option to change your password.
    4. For any help or questions, call our technical services team on 1300 300 465 Monday to Friday 8:30am – 7pm AEST.

    Download the My AMP app

     

      

    What you need to know

    The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.

    It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.

    Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.

    This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

    AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice. 

    A target market determination for these products is available on our TMD page.

      

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