How to spot a scam
We’ve put together a list of things to keep in mind. Remember, we’ll never:
- ask you to click a link in a text message – even if it looks like it’s from us
- request sensitive information such as passwords or PINs
- ask for remote access to your computer or phone
- ask you to transfer money to another account
- ask you to enter your mobile number when logging in to MyAMP App or Web
6 tips to protect against scams
Here are some tips to help keep you and your money protected against scams:
- If a call feels suspicious, hang up immediately and call the official phone number of the company that claimed to be calling.
- Regularly check your accounts to ensure you spot unusual activity early. If AMP believes a payment is suspicious, we’ll send you a text so you can confirm or call to discuss.
- Never share passwords and PINs. And if you’re using a shared device, never save passwords.
- Always log out of accounts when you’re done using them.
- Regularly change your passwords and avoid using the same password or PIN across various accounts.
- Avoid swiping your card. Tapping and inserting your card is more secure.
If you believe your AMP account has been compromised, alert us immediately. Banking customers please call 13 30 30 or email info@ampbanking.com.au. Super & Retirement customers please call 131 267 or email askamp@amp.com.au.
Need to report a suspicious call?
- If you are an Optus customer, you can report the scam using Optus ScamWise. Learn more about Optus ScamWise here or by visiting the Optus website optus.com.au/support
- If you are a Telstra customer, you can report the scam by emailing scams@telstra.com, or phishing@telstra.com or by visiting the Telstra website telstra.com.au
- If you are a Vodafone customer, you can report the scam using the Vodafone online form on the Vodafone website vodafone.com.au/support/notify/scams
Online security
Learn more on how we safeguard your money, your identity and your transactions.
Learn moreIf you believe your account has been compromised, alert us immediately:
Super & retirement
Banking
What you need to know
AMP Bank Limited ABN 15 081 596 009 AFSL/Australian credit licence 234517 ("AMP Bank") is the deposit product and card issuer and credit provider ("banking products"). Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 AFSL 234654 ("NM Super") ("superannuation products").
Any advice and information in this email with respect to the banking products is provided by AMP Bank and any advice provided with respect to the superannuation products is provided by AWM Services Pty Ltd ABN 15 139 353 496, AFSL No. 366121 (AWM Services) and is general in nature. It doesn’t consider your personal goals, financial situation or needs. It’s important to consider your particular circumstances and read the relevant product disclosure statement, Target Market Determination or terms and conditions available from AMP at amp.com.au or by calling us, before deciding what’s right for you.
You can read our Financial Services Guide online for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services it provides. You can also ask us for a hard copy. AWM Services, NM Super and AMP Bank are part of the AMP group.
*Australian Banking Association, 2021