Shareholder services

Manage your shareholding

It is important to notify the AMP share registry of any changes to your address or bank details. Other changes, such as changing the name of the shareholding or transferring ownership, can also be processed by following the relevant steps below. Shareholdings in AMP Limited are managed separately to AMP products and policies. If you are an AMP customer, you will also need to notify AMP customer service of any changes. New Zealand customers can find the relevant contact details here.

Changing my details
Managing my shares
Dividends
Selling shares
Cost base of shares

Keeping your details, such as postal and email address and dividend payment instructions up to date is easily done online. Follow the instructions below to check and update your details.

Click here to access Computershare's Investor Centre
You will be taken to the Computershare Investor Centre where you can follow the prompts to log in as either an existing or new user.
Once you are logged in, click on my profile on the right hand side under your name and select the information you wish to update.

You can also update your details via our webpage.

Alternatively, you can call the AMP share registry on 1300 654 442 from Australia, 0800 448 062 from New Zealand or + 61 3 9415 4051 from all other countries.

You can log into your shareholding by following the instructions below.

Click on the blue 'Login' button at the top right of the screen .
You will be taken to the Computershare Investor Centre where you can follow the prompts to log in as either an existing or new user.
Once you are logged in, click on my profile on the right hand side under your name and select the information you wish to update

The first time you log into your shareholding you will need your AMP holder number. You can find this in the top right corner of your AMP dividend statement. If you can't find your holder number, the AMP Investor Relations team can help. You can send us an email at shares@amp.com.au or call on 1800 245 500 (Australia) or +612 8364 6053 (other countries). You will need to provide your name, date of birth, phone number and the address on your shareholding.

You can find your holder number, otherwise known as a shareholder reference number (SRN) or holder identification number (HIN), on any of your shareholder statements. Your number typically appears under the ‘contact details’ box and starts with the letter i, or X followed by 10 numbers.

If you can't find your holder number, the AMP Investor Relations team can help. You can send us an email at shares@amp.com.au or call on 1800 245 500 (Australia) or +612 8364 6053 (other countries). You will need to provide your name, date of birth, phone number and the address on your shareholding.

To change the name on your AMP shareholding (for example due to a marriage or a divorce), click on the link below to access the Change of Name form. Complete the form and return it to the AMP share registry with supporting documentation as specified on the form. There is no charge for this service.

Change Of Name Form

To transfer your shareholding to another, click on the link below to access the Standard Transfer form. Complete the form and return it to the AMP share registry with supporting documentation as specified on the form. There is a charge by the registry for this service. If you want to transfer issuer sponsored shares under the management of the broker, the broker will need to action this for you.

Standard Transfer form

The easiest way to check your share balance is to log into your shares online. Click here to access Computershare's Investor Centre

You will be taken to the Computershare Investor Centre where you can follow the prompts to login as either an existing or new user. Once you are logged in you will see your share balance on the screen.

Information on consolidating your shareholdings can be found through the following link combine your holdings

Standard transfer form

Prior to the dividend payment, a dividend record date is set. The record date is the date at which your shareholding details are captured and your entitlement to the dividend is determined. Any changes made after the record date will not appear on your dividend statement. Changes made to your banking details after record date will apply for future dividends and, if the payment fails, your payment will be reissued to your new account within 21 days.

Share certificates are no longer issued on Australian stocks. Your dividend statement acts as your share certificate/holding statement. The statement contains essential information such as your holder number and balance of shares.

AMP pays dividends by direct credit. You can also reinvest dividends through the dividend reinvestment plan (DRP). Access the DRP booklet and apply online by clicking on the ‘ my shareholding’ tab. Login then select ‘update your details’ and ‘dividend reinvestment plan’. If necessary, consult your financial adviser before joining. When they are declared, dividends are paid in March and September each year.

If you don't provide your TFN or ABN (or exemption type), we are required to deduct tax from any unfranked portion of your AMP dividend at the highest marginal tax rate. AMP cannot refund tax deducted. You have to claim this tax from the Australian Tax Office when completing your tax return.

When AMP issues a dividend, a statement is sent by post or email, based on your communication election. This statement is your tax statement.

No, the whole of the unfranked amount of the dividend is declared conduit foreign income. No Australian withholding tax is deducted from dividends paid to non-residents to the extent that the dividend is fully franked or conduit foreign income. You will need advice from your local tax agent on how to declare any dividends in your tax return.

Information about buying or selling AMP shares can be found on this page.

As outlined in the DRP plan rules, any money left in your DRP account after you sell your shares is donated to a charity, determined by AMP.

If you sold your shares between the dividend record date and the dividend payment date, and you were participating in the dividend reinvestment plan, you have received the shares from the dividend as determined on the record date. Please contact your broker about selling these remaining shares. You may also wish to consider donating the shares to charity. To do so in Australia, please visit ShareGift Australia. To do so in New Zealand, please visit Shares for Good. You will receive a donation receipt should you require one for tax purposes.

AMP does not buy back shares. Please see our buying and selling shares section for more information about ways to sell your shares.

The information set out below is not tax advice in relation to the specific circumstances of AMP shareholders. The information is intended as a general guide only and does not represent a complete analysis of all potential tax implications. You should consult your tax adviser as to the consequences for you and your personal situation.

If the ONLY shares you owned at 23 December 2003 were the shares issued in the demutualisation, the cost base is calculated as follows:

The original cost base was A$10.43.
Post the AMP demerger (23 December 2003) the cost base was reduced to approximately A$7.39
Following the A$0.40 per share capital return in June 2005, the cost base was reduced to approximately A$6.99
Following the A$0.40 per share capital return June 2006, the cost base was, reduced to approximately A$6.59
Following the A$0.40 per share capital return June 2007, the cost base was reduced to approximately A$6.19.

If you purchased AMP shares, prior to 23 December 2003, through the prelisting facility in June 1998, share purchase plans, dividend reinvestment plan, off market transfers or on market purchases, you will need to refer to your 2004 income tax return or speak to your tax adviser who prepared your 2004 income tax return.

This is because the AMP demerger in December 2003 involved cancelling in total 29.1947766% of your AMP shares. The Tax Office considers each purchase of shares as an individual parcel and it was left to the taxpayer to decide which parcel(s) of shares were cancelled to arrive at the 29.1947766% total.

Further information can be found at the ATO website using this link:

https://www.ato.gov.au/Calculators-and-tools/Demergers-calculator/

Shares purchased on market: The purchase price of your shares will be on your contract note. This price is then adjusted as necessary by the capital returns.

Shares issued under the dividend reinvestment plan: you will find the issue price on the dividend reinvestment plan page. This price is then adjusted as necessary by the capital returns.

Shares issued under the AMP rights offer: The cost base is the price you paid for those shares A$3.87 plus any incidental costs you incurred. This price is then adjusted as necessary by the capital returns.

For information about the cost base of your HHG shares, now HGG, you need to contact Henderson Group plc at henderson@computershare.com.au.

When National Mutual demutualised, the cost base of their shares was $1.14 on 3 October 1996. When AMP and AXA merged on 30 March 2011, the market value of an AMP share was $5.32. Please refer to the ATO fact sheet for more information.

Update your details

Required fields denoted by asterisk (*). To view AMP's Privacy Collection Statement click here

Your name *

Please enter your full name

If you are not the owner of the shares, please provide your full details in the comments section below, noting if you have Power of Attorney.

Full name of registered holding *

Please enter your full name

Please note: for joint or company holdings - by submitting this form you acknowledge that updates made represent all owners of the shares.

Date of Birth (DD/MM/YYYY)* *

Please enter your date of birth.

Holder number (SRN/HIN) if known *

Holder number (SRN/HIN) if known

Please note: if your holding is broker sponsored (holder number begins with 'X'), only the broker can update your postal address.

New address details

Address line 1

Address line 2

City/suburb/town

State/province

Postcode

Contact details

Phone *

Please enter a valid phone number.

Email Address (if applicable) *

Please enter a valid email address.

Your communication preferences

To let us know how you would like to receive information from AMP, please select one option from the list below.

Receive all communications by EMAIL (five emails per year)
Receive dividend statements by POST and all other information by email (three emails per year)
Receive all communications by POST

Updating bank details or Tax File Number?

To update your payment elections (bank details or Dividend Reinvestment Plan) or Tax File Number, please visit the following link to log in or register with Computershare's 'Investor Centre': www-au.computershare.com/Investor/#Home. You will need your holder number/SRN/HIN to use this service. If you need help finding your holder number/SRN, please call the Investor Relations team on 1800 245 500 (Australia) or +612 8364 6053 (other countries) Monday to Friday 9.00am to 5.00pm (Sydney time). If calling outside operating hours, leave a message and we will return your call. You can also email: shares@amp.com.au

How can we help you?

If you have any comments regarding the updates to your shareholding, or if you have any other questions, please let us know below and we will be in touch with you.

Deceased estates

We want to make the process of managing a deceased estate as easy as possible for you. You can use the Deceased Estate Management Wizard below to manage shares that are held individually or jointly. If the shareholding is broker sponsored (the holder number begins with the letter X), please contact the managing broker directly to assist you with holding. If you do not know which broker is managing the shareholding, contact AMP Investor Relations on the numbers below.

To manage the details of the shareholding, you need to notify the AMP Share Registry that the shareholding is now an estate. You can contact the share registry as outlined below. The Deceased Estate Wizard can assist you with transferring the shares appropriately:

AMP share registry contact details

Australia and other countries
New Zealand

Phone	1300 654 442 (Australia) or + 61 3 9415 4051 The AMP share registry call centre in Australia is open from 8.30am – 6.00pm (Sydney time) Monday to Friday.
Email	ampservices@computershare.com.au
Mail	AMP share registry GPO Box 2980 Melbourne VIC 3001 Australia
Fax	1300 301 721 (Australia) or + 61 2 8234 5002

Phone	0800 448 062 The AMP share registry call centre in New Zealand is open from 10.30am – 8.00pm (New Zealand time) Monday to Friday.
Email	ampservices@computershare.com.au
Mail	AMP share registry PO Box 91543 Victoria Street West Auckland 1142
Fax	09 488 8787

AMP share registry
PO Box 91543
Victoria Street West
Auckland 1142

Combine your shareholdings

One shareholding is easier to manage

If you have more than one AMP shareholding you may wish to combine these shareholdings into one to make them easier to manage.

The benefits of one shareholding:

you continue to hold the same number of shares
you receive all your dividend details on one statement
you only receive one copy of all communications materials
you only need to maintain your address and bank details in one place.

To combine your holdings you need to complete the appropriate paperwork.

If you know all your holder numbers* and they all begin with the letter i you can download the form below and return it to Computershare. Please note it is important that you include your name and address on the top of the form.

Combine your holdings form

If you know all your holder numbers* and one or more of them begin with the letter X you need to contact your broker to combine your holdings. Brokers you may have purchased your shares through include E*TRADE and CommSec.

IMPORTANT: If you choose to combine your holdings please check the following details are correct on the holding you have selected to consolidate into:

address
tax file number
payment instructions (bank details or participation in the dividend reinvestment plan)
communication options – how you would like to receive your shareholder communications.

You can update your details online by following these instructions:

Click on the login to my shareholding button at the top right of the screen.
You will be taken to the Computershare Investor Centre where you can follow the prompts to login as either an existing or new user.
Once you are logged in, click on my profile on the right hand side under your name and select the information you wish to update.

Finding your holder number

Your holder numbers can be found in the top right corner of your hard copy AMP dividend statement. If you can't find your holder number, the AMP Investor Relations team can help. You can send us an email at shares@amp.com.au or call on 1800 245 500 (Australia) or +612 8364 6053 (other countries). You will need to provide your name, date of birth, phone number and the address on your shareholding.

Buying and selling shares

AMP shares are listed on the Australian Securities Exchange (ASX). To buy or sell shares you need to engage the services of a stock broker. You will need your AMP holder number, which can be found on a printed dividend statement. If you do not know your holder number, please contact the AMP Investor Relations team on 1800 245 500 (AUS), 0800 440 195 (NZ) or 0808 234 5867 (UK) - 9.00am to 5.00pm Monday to Friday Sydney time - or by email at shares@amp.com.au. If you don’t have a stock broker you can contact one of the companies below who can assist you with buying and selling AMP shares. Alternatively, you can find details of other stockbrokers on the ASX website asx.com.au or the NZX website at nzx.com.

Australian shareholders

Computershare’s Investor Trade

Computershare's Investor Trade is an online share sale facility to help shareholders quickly and easily sell shares without opening a trading account with a broker. Investor Trade can be used to sell ordinary shares in an issuer sponsored shareholding that is below A$75,000 in value. To use this facility you will need two valid forms of identification being a passport, drivers licence and/or Medicare card. Your ID needs to be current – an expired licence, Medicare card or passport will not pass the identification process. For more information, click on the link below which will take you to the Computershare website.

Access Investor Trade

Most major banks provide a broking service. Contact details for the four major services are below. Please note that AMP does not have an affiliation with any of these services:

Australian shareholders
New Zealand shareholders
United Kingdom shareholders
Other countries

CommSec (CBA)	Email: shares@commsec.com.au Phone: 13 15 19
ANZ broking	Phone: 13 33 50
Westpac broking	Email: securities@westpac.com.au Phone: 13 13 31
NAB Trade	Email: enquiries@nabtrade.com.au Phone: 13 13 80

ASB Securities Limited

Email: asbsecinfo@asb.co.nz

Website: asbsecurities.co.nz

Phone: 0800 272 732

ANZ Securities

Website: anz.co.nz

Phone: 0800 805 777

Direct Broking Limited

Email: info@directbroking.co.nz

Phone: 0800 805 777

Arnold, Stansby & Co Limited

Email: karl.townsend@arnold-stansby.com

Phone (Karl Townsend): +44 (0) 161 832 8554

Website: www.arnold-stansby.com

Charles Stanley & Company Ltd

* Charles Stanley & Company can facilitate a share sale on a one off basis if the sale is more than £20,000.

Email: xoservices@charles-stanley.co.uk

Phone: +44 (0) 20 7959 9699

If you are not a resident of Australia, New Zealand or the United Kingdom, please check with your local stock exchange to locate a broker who is able to trade shares on the Australian Securities Exchange.

_Disclaimer

_{Before selling or acquiring AMP shares, AMP recommends you seek your own independent financial and tax advice.

The contact details of the above brokers are provided for the information of AMP shareholders only and the provision of these details does not constitute a recommendation by AMP or Computershare. If you wish to use one of the brokers to sell or acquire AMP shares, you will be required to engage that broker directly. If you use one of the brokers to buy or sell AMP Shares, that transaction will proceed in accordance with that broker's terms and conditions.

AMP is not affiliated in any way with the brokers nor has AMP entered into any exclusive arrangements with them. AMP does not make any representations or warranties in relation to services which may be provided by the brokers to AMP shareholders. Further, AMP will not be liable for any costs or losses incurred by you as a result of any activities of a broker or your dealings with them.

Each broker has consented to the use of its name on this website.}

Unclaimed money

If AMP has been unable to pay dividends for more than 6 years (as bank account details have not been provided), these payments may have been sent to the NSW Office of State Revenue (OSR), as required by the Unclaimed Monies Act. You can check the unclaimed monies website and follow the prompts to claim these funds via the link below:

NSW Office of State Revenue (OSR) unclaimed monies website

Please contact AMP Investor Relations as you may still have an active shareholding. Email shares@amp.com.au or call our office on 1800 245 500 (Australia) or +612 8364 6053 (overseas).

If you held AXA shares, unclaimed dividends were sent to the Victorian State Revenue Office (SRO). To search these monies, please visit the webpage below:

Victorian State Revenue Office (SRO) unclaimed monies website

When postal mail is returned undeliviered, a shareholding is marked "lost". If after 6 years no contact has been made with AMP to update details, the shares and any outstanding dividends can be sent to the Australian Securities and Investments Commission (ASIC). ASIC sell the shares and the proceeds sit as unclaimed monies.

You can search unclaimed money through the ASIC website at: https://www.moneysmart.gov.au/tools-and-resources/find-unclaimed-money.

To claim these monies, you must complete the claim form and lodge directly with ASIC. Monies held for shares will be referenced as AMP Limited.

If you are unable to complete the unclaimed money form as you do not have proof of the previous address, please contact AMP Investors Relations at shares@amp.com.au or on 1800 245 500 (Australia) or +612 8364 6053 (other countries). We will provide you with a letter to support your claim. When emailing AMP please provide the following information:

your full name (include both your maiden name and married name) and the name of any other people who may be linked to the shareholding
date of birth
current address and previous addresses which may be linked to the AMP shareholding
phone number

Monies held by ASIC for Resolution Life Australasia, refer to Resolution Life Australasia Insurance Policies, and you should contact the customer service team on 133 731 about claiming these funds.

If you have been contacted by a money finder offering to help you locate lost funds, this may be a result of outstanding AMP dividend payments or shares transferred to ASIC. To check these funds, you can contact ASIC on 1300 300 630 or the NSW OSR on 1300 366 016 to help you locate your outstanding money.

You can also email the AMP Investor Relations team at shares@amp.com.au to find out if you have money owing.

Register for online communications

Choosing to receive your shareholder communications from AMP electronically can make managing your shareholding a whole lot easier. It also enables us to keep in touch with you if you move house and forget to tell us.

Your name *

Please enter your full name

Holder number (SRN/HIN) if known *

Holder number (SRN/HIN) if known

Date of Birth (DD/MM/YYYY)* *

Please enter your date of birth.

Email Address *

Please enter a valid email address.

Phone

Your communication preferences

To let us know how you would like to receive information from AMP, please select one option from the list below.

Receive all communications by EMAIL (five emails per year)
Receive dividend statements by POST and all other information by email (three emails per year)
Send my statement by post but record my email address as another form of contact

Explore more of shareholder centre

Results & Reporting
Share information

Shareholder services

Manage your shareholding

Update your details

Personal information

Deceased estates

AMP share registry contact details

AMP share registry contact details

Combine your shareholdings

Buying and selling shares

_Disclaimer

Unclaimed money

Register for online communications

Explore more of shareholder centre

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Whatever wealthy you want