Introducing the new AMP Bank

Kim Tran

Fraud & Financial Crime - Service Owner

To me, the value of ‘putting customers first’ means being absolutely obsessed with the customer in our design, solutions, and experience. It’s about making it easy for our customers in every aspect of their interaction with us. Personally, I put the customer first by bringing their voice to every decision and challenging solutions. It gives me great satisfaction knowing I have made an impact in shaping and creating the best possible experience for our customers.

What we do

• Obsess over making things better for our customers
• Pull on the shoes of the customer in all decision making and solutions
• Listen and respond to customer feedback – the good, bad and ugly. Every piece of feedback is a chance to get better
   

What we don't

• Design unnecessarily complicated procedures that make our life easier, but customers’ lives harder. Simplicity is key
• Be reactive – we don’t wait for problems to become big ones, before we fix them
• Neglect feedback because it’s too hard to deal with - we tackle challenges head-on

Jesse Mooney

Program Manager

To me, the value of ‘be curious’ means that I’m always learning and looking at things from a fresh angle, which expands my skills and perspectives. It’s tackling problems with a bit of imagination, trying out new things, and brainstorming with supportive colleagues who are all about teamwork and communication but are open for challenge. This culture of curiosity is what keeps my job interesting, pushes me to contribute more, and makes sure I’m always on my toes and excited about what I’m doing.

What we do

• Chase new challenges and chances to learn and grow
• Ask thoughtful questions and look at things differently to get creative answers
• Learn new things beyond what our job says
   

What we don't

• Just do the same old things without trying to get better or innovate
• Keep quiet and not try new things because we’re scared to fail or get a ‘no’
• Procrastinate and waste time on things that don’t matter

Allison Dam

Risk Lead

To me, the value of ‘play as one team’ means I collaborate with my colleagues toward shared goals. It’s about trust, support, and mutual respect for the diverse skills, experience and perspectives each person in the team brings. This mindset shapes how I work - I put the team’s success first, and together, we tackle challenges and celebrate success.

What we do

• All agree on clear, common goals and work side by side to hit them
• We support one another - if someone’s stuck, we jump in to lend a hand
• When we win, we cheer for the whole team, not just one star

What we don't

• Point fingers when things go wrong instead of fixing the problem together and learning from the experience
• Try to outshine each other just to get recognition
• Say we agree, when we don’t

Shehan Rajakumar

Head of SME Proposition

How is working here different?

What's stood out for me is witnessing a team united by a shared purpose. We have huge objectives and a very ambitious goal, and it’s clear to see the focus and teamwork in action as the entire team strives to achieve them. Our progress and achievements so far have been nothing short of incredible.

In fact, everything about my experience with AMP so far has been amazing. I get to work with some incredibly talented people with the support and guidance of an accomplished leadership team. Being part of this high performing team and culture has truly enhanced my professional journey.

Why should someone join AMP Bank?

This opportunity is truly unique - and likely a once-in-a-career chance. Very few people get to build a bank from the ground up, especially as a greenfield project. We're not only creating a new banking division but also establishing a new culture and way of working for AMP. Also what’s exciting is that we get to operate with the agility of a startup and the backing and balance sheet of a major bank. The team is growing fast and there’s lots of energy and buzz as we come together to create Australia’s leading digital bank!

Gabby Svorcan

Senior Digital Product Manager, Digital Banking

How is working here different?

Over my career, I’ve worked for most of the big 4 banks. What stood out during the interview process with AMP was the refreshing openness to trying new ways of doing things. What really excited me was joining an organisation that aims to disrupt not only the Australian banking industry, but also itself, so they can transform the way they deliver banking to customers. Here, your ideas are heard, and you actively drive meaningful change.

AMP Bank’s transformation journey and potential to redefine financial services offers a great opportunity for go-getters. In my role, I get to shape the new AMP digital banking customer experience, leveraging a successful SaaS platform that is supported by best practices, and tailor that for the Australian market. It’s given me growth, learning, and collaboration with an amazing team from Engine and PWC, across Australia, Europe and UK.

Why should someone join AMP Bank?

Seeking professional growth? AMP Bank delivers. If you’ve outgrown your current role or crave new challenges, join us. We operate like a lean, responsive FinTech, not a traditional bank. Our leadership team fosters an inclusive and connected culture. You’ll be closer to executive decisions, amplifying your potential and challenging the status quo.

Sometimes, an opportunity is simply too good to pass up… this could be that opportunity. Be part of a purpose-driven journey that redefines financial services!

Vish Mishra

Platform Owner - Small Business & Personal Banking

How is working here different?

Our new bank launch is one of a kind in Australia – I believe we’re a pioneer in how we’re approaching this. It’s an exciting and innovative proposition with best-in-class tools being used for launch – a perfect blend of Cloud, Digital and Agile. We’re setting up various new capabilities to operate a new technology platform, and I’m fortunate to be playing a big role in shaping the platform. The work is meaningful and purpose-driven, and this environment allows us to make a real impact. There are immense learning and development opportunities available in Agile WoW, the latest in iOS, Google Mobile Banking Apps, and AWS cloud. It’s a place that fosters collaboration, transparency, and a sense of purpose, offering a unique work environment that truly sets us apart.

Why should someone join AMP Bank?

For those seeking meaningful work and eager to contribute to transformative initiatives, this is the ideal place. Here, employees have the opportunity to broaden their skill set, take on new responsibilities, and progress in their careers. Innovation and creativity are encouraged, so by joining us, you become part of a progressive team committed to driving change. Embrace your curiosity, play as one team and really put the customer first.

Our leadership fosters collaboration by demonstrating trust and respect, promoting open dialogue, and championing team/ squad-based decision-making. They also foster an innovative and growth-oriented atmosphere by supporting risk-taking and nurturing a mindset of continuous learning.

Jess Smith

People & Culture Business Partner

How is working here different?

I’ve worked in corporate organisations that were often bogged down by bureaucracy, hierarchical structures, and slow-moving processes. This opportunity feels different though; it’s one where everyone’s contribution matters, and everyone is actively involved. Everyone working on this new opportunity understands how their work is part of the bigger picture. We don’t let the pursuit of perfection get in the way of progress or deter us from trying something new. We dive in, give it a go, and learn by doing.

Why should someone join AMP Bank?

It’s an exciting and challenging opportunity for those who want to do things differently and play a key role in AMP’s revolution to become a responsive and customer-centric business. Joining us means being part of a company where you’ll feel a sense of ownership and be invested in the success of our digital bank.

Roshan Abraham

Platform Integration Engineer

How is working here different?

Having worked with other teams at AMP, I find that this program is by far, the most daring AMP has been. We’re working with the latest tech and implementing leading industry practices - to not just play catch up, but to position ourselves as a real competitor in the banking space. There’s a serious investment in the success of this project; each position is created so that they all fit together, and you can feel that in the culture - everyone is engaged and vibrant.

Why should someone join AMP Bank?

This is ideal for those looking to do more than BAU. It’s an opportunity to have a lasting impact on a company. The best part is, you’ll be surrounded by like-minded people who are eager for you to succeed.