Here at AMP, we are committed to identifying and responding to our customer’s needs, especially in times when they need it the most.
We recently conducted a thematic review into relationship breakdowns and the impact they have on our banking and wealth customers. The issues are often complex - from changing names and separating joint accounts to working through privacy concerns.
The review explores the ways we can improve the quality and accessibility of the services we provide to those experiencing a relationship breakdown.
In this discussion, Kate Walenkamp and Lola Cheng from the AMP Customer Advocate Team speak with Andrew Kalavritinos, AMP Bank Senior Manager of Existing Customers and Arrears Management, about the findings from the review, key takeaways and our commitment to support our customers re-establish themselves financially.
You can also find the video via: https://youtu.be/_8ws2kG-H1E