You can simply manage your card using the My AMP app
If you’ve lost your card or noticed suspicious transactions, you can lock, or cancel and replace your card.
To report any suspicious or fraudulent transactions please call us on 13 30 30.
What card management features are available on My AMP?
You can use the My AMP app to activate your card, change PINs and order a replacement card if your card is damaged. And now, you can also lock/unlock your card, report it lost/stolen and cancel your card.
On My AMP web, you can activate your card, change PINs and order a replacement card if your card is damaged.
What’s the difference between lock, report lost/stolen, cancel and replace damaged card?
Lock card – if you’ve misplaced your card, you can lock it which will block any new transactions that need to be authorised.
Report lost/stolen – if your card has been lost/stolen, you can report it so your card can be cancelled, and a new card ordered.
Cancel card – if you no longer want a card, you can cancel it. A new card won’t be ordered.
Replace damaged card – if your card has been damaged or the magnetic strip no longer works, you can request a replacement card. The card number will be the same.
What is a recurring payment?
Recurring payment means a regular debit from your account that’s initiated by an external party that you’ve given your 16-digit AMP Visa Debit Card number to.
Will my card immediately be locked (unlocked, or cancelled) after I’ve submitted a change on My AMP?
Your request will be processed in near real time, generally within minutes. The updated card status will be shown on the ‘Manage cards’ screen in My AMP.
When I lock my card, will it automatically unlock after a certain time?
No. Your card will remain locked until you unlock the card. The card will remain locked for 1 year (365 days) and after 1 year it will automatically be cancelled.
When I lock my card will recurring payments continue?
Yes, recurring payments will continue to be processed.
How long can I temporarily lock my card for?
You can lock your card for up to 1 year (365 days) and after this time it will automatically be cancelled.
When unlocking a card, will my card activities and new transactions be made available again?
Yes, all card activities and new transactions will be made available again
When reporting my card as lost/stolen what will happen to my recurring payments?
When you report your card as lost/stolen, all new and recurring payments will be disabled.
How long will it take for a replacement card to arrive?
When report your card as damaged or lost/stolen, a replacement card will be issued within 5-10 business days.
Will the replacement card have the same numbers/details?
If your card has been replaced because it’s damaged, your card number will be the same. If you report your card lost or stolen, you'll get a new card with new card numbers. This means you'll need to update any recurring payments with the new card details.
Will my new/replacement card be sent to my nominated home address?
You'll need to check and confirm your address before ordering a new card in My AMP.
I’ve cancelled my card online. Can I order a new card online as well?
No. Once you’ve cancelled your card online, you won’t be able to order a new card online. However, we can help you order a new card if you'd like one.
I’ve cancelled my card, do I need to cancel any recurring payments on this card?
Yes. As your card is cancelled, you'll also need to cancel any recurring payments on your card.
What you need to know
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.
Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.
A target market determination for these products is available on our TMD page.