How do I temporarily lock my card?
You can protect your accounts by temporarily locking your card if you've misplaced it. Just follow these simple steps using the My AMP app.
- Login or register for My AMP.
- Click 'More' on bottom right and select 'Manage cards' from the menu.
- Select the card to lock or unlock.
- Click Lock card.
- Confirm this.
Please note, when you temporarily lock your card, any reoccurring payments will continue, but any new transactions that need to be authorised will be blocked.
To report any suspicious or fraudulent transactions please call us on 13 30 30.
How do I unlock my card?
- Login or register for My AMP.
- Click 'More' on bottom right and select 'Manage cards' from the menu.
- Select the card to unlock.
- Click Unlock card.
- Confirm this.
- You'll get a security code challenge, so keep your mobile phone handy.
- Once your card is successfully unlocked, you'll see a confirmation message will display.
Please note, when you unlock your card, all card activities and new transactions will be available.
To report any suspicious or fraudulent transactions please call us on 13 30 30.
Download the My AMP app
What you need to know
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.
Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.
A target market determination for these products is available on our TMD page.