Helping you during difficult circumstances
Sometimes unforeseen events can make it difficult to cope financially. This could include:
- Domestic violence or financial abuse
- Living with age-related impairment like dementia or Alzheimer’s disease
- Fraud and identity theft
- Loss of a loved one
- Separation from a partner, or
- Loss of income or job.
Read more about how to manage difficult situations like these.
Our commitment to you
- Treat you with respect, sensitivity and compassion
- Provide solutions tailored to your specific needs
- Keep you informed on any decisions and next steps
- Connect you to additional support resources that may help you.
Get in touch and together, we’ll help you work out what you need to do.
Things you can do and how we can help
Depending on which AMP products you have, and your individual circumstances, there are many ways we can help. Here are some of the options.
If your AMP home loan has a redraw facility, check your account balances. If you’ve made extra repayments, available funds in redraw can be used to cover loan repayments in the short term. If you have a fixed rate home loan, there could be other options, call us to discuss.
A hardship arrangement is a plan we agree on together to help you deal with your repayments and restore your financial situation. If you have an AMP home loan, here’s how you can apply for financial hardship assistance.
To withdraw your funds before the end of the term, you ordinarily need to give 31 days’ notice and an interest rate adjustment is applied. If you’re in hardship and want to break your AMP term deposit, you can apply for hardship assistance.
A financial counsellor or adviser can provide guidance based on your specific circumstances including advice about insurance claims and superannuation.
Find out more about deceased estates and how we may be able to support you.
The ABA's Financial Assistance Hub has a step-by-step guide for people in financial difficulty and answers commonly asked questions.
Further help & resources
We're here to help
Get in touch with us if you're experiencing financial difficulty. We'll take the time to listen, understand your situation and do our best to help.
Banking & Home loans
Monday to Friday 9am - 5pm (Sydney time)
Important information
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.
Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Home loan fees and charges guide and the Deposit product fees and charges guide.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.
A target market determination for these products is available on our TMD page.