Introducing the new AMP Bank
Done with stuffy corporate banking? Welcome to the club.
Calling all techies, strategists and customer service folk looking to shake up the banking industry. This is your chance to help us deliver a tech-first banking experience that gives today’s customers exactly what they want. No red tape. No outdated processes or confusing financial chat.
Just simple, smart banking; a tap away. The way it should be.
Out with the old. In with the easy.
Right now, we have the world at our fingertips. Everything – from our TV shows, to our groceries and banking – must be delivered simple, fast and now. Anything less is a letdown.
We’ve always been a big player in the finance scene, helping generations of Aussies create their tomorrow. But to keep up with this on-demand market, we’re challenging our traditional upbringing to offer better, digital choices for customers. AMP Bank is our proof of that.
We’re building the bank our customers want: A fully digital bank with new products, delivered via a mobile app that’s so tailored, intuitive and secure, it makes banking easy for everyday Australians and small businesses.
Not keen to do what’s been done before, we need disruptors to help us reimagine banking, take AMP Bank to market and make it the best digital banking experience Australia’s ever seen.
Our strategic ambition
"We’re on a mission to build Australia’s leading digital bank"
Our approach
Get ready to go hard and fast, early
We have big dreams and fast timelines, to become Australia’s go-to digital bank. That means offering tomorrow’s digitally-savvy customers our banking services, wrapped in a mobile experience people write songs about.
You’ll be the part of the original squad that brings this vision to life. Fair warning: It’s not for those who prefer an easy, structured pace.
We plan to be in the hands of customers by early 2025, with a go hard, go fast early approach. Once we’ve connected with customers, we’ll drop in new features and functions based on what we’ve tested and learnt from early adopters. We’ll build the solutions they actually want.
It’s not just about winning over customers; we want to become Australia’s most loved banking app and AMP’s most engaged team. And to do that, we believe it’s important we create a new culture and way of working.
The good news is, you won’t be starting entirely from scratch.
You’ll be sort of starting from scratch
Imagine a fintech startup mixing with a big four. That’s your starting point: agile and hands-on meets established and fully resourced.
You’ll help us set up a new digital business, shape how that business runs, who it becomes and build solutions our customers have asked for. Only you’ll do it with the backing of the award-winning tech that fuelled Starling Bank’s success in the UK, and the financial muscle of AMP’s 170-year heritage.
Everything you need to build a new, modern bank
AMP is teaming up with Engine by Starling, a cloud-native, API-based SaaS platform that powers Starling Bank’s operations, and has revolutionised the UK banking market.
Using this proven tech and the best of Starling’s rollout strategies, we’ll transform the local market with a tailored, customer-focused approach.
This is not the only partnership we’ll call on to build AMP Bank’s digital experience. You’ll have access to an ecosystem of partners, offering their perspectives on different ways of working, culture, and collaboration. It’s everything you need to build a modern, innovative bank.
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The AMP Bank 'type'
Meet the new AMP Banker
Gone are the days of squashing ideas to keep the status quo. The AMP Banker challenges ideas, disagrees without being disagreeable and asks the questions no one else will. Most often, they were the kids that everyone shooshed, because they asked too many questions. The what-if-we-did-it-this-way types, stumping adults with their unrelenting enquiry. They are the kids that grew into non-conforming adults, ever eager to shake industries up and challenge accepted norms.
Sound like your type?
Techies, strategists, customer service folk, raise your hand
Maybe you’re from the finance world, maybe you’re not. As long as you’re tech-minded, customer- obsessed, prepared to hustle and don’t like being boxed in by job title, you’ll do well here.
Over the next year, we’ll be hiring across these 3 areas and blending jobs across functions, to create highly connected teams:
Tech
- Engine Platform Management
- Third-Party Integrations
- Enterprise Platform Management
Customer Service
- Customer Operations
- Customer Service
Business
- Strategy, Product and Experience
- Brand, Marketing and Growth
- Data, Insights and Reporting
- People, Finance and Treasury
- Risk, Compliance, Legal and Internal Audit
You’ll work with peers from various functions, adding customer feedback straight into the development process. This will ensure a seamless experience for our customers and a dynamic, agile working environment for our team.
If agile, tech-enabled, fast-paced workplaces get your heart rate up, you know what to do > search and apply for a job on the squad.
AMP Bank culture
This is not for everyone. But it might be for you
Right now, we’re still figuring things out, so there are a lot of unknowns. It’s new, and not for everyone.
We’re taking the best of our current culture, borrowing from successful neobank cultures and creating something that’s not been created before.
Think of yourself as the first runner in a relay race. Through AMP Bank, you’ll be setting the tone for the culture the wider AMP business adopts. You’ll help us shake off our stuffy corporate image to become the agile, responsive and customer-obsessed business we know we can be.
While developing AMP Bank’s culture is partly organic, we’re laser focused on 3 things:
- Starting with the customer in mind
- Being curious, always asking why, what and how
- Playing as one team, making the Bank’s goals our own
We may not be clear on the details now, but we know who we want to become. And you’ll be at the centre of shaping that.
Bring your best ideas and mistakes
We’ll be learning by doing. It’s trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.
We want a squad that works together, moves fast and is transparent in all its dealings. Think daily check-ins and brainstorming sessions. This is a flat structure where your ideas are heard and celebrated. We want everyone to muck in and play their part. If you don’t, the rest of us will know about it. That may feel uncomfortable for a lot of people. But owning our part is how we make AMP Bank happen.
How this plays out for our people
Kim Tran, Fraud & Financial Crime - Service Owner
To me, the value of ‘putting customers first’ means being absolutely obsessed with the customer in our design, solutions, and experience. It’s about making it easy for our customers in every aspect of their interaction with us. Personally, I put the customer first by bringing their voice to every decision and challenging solutions. It gives me great satisfaction knowing I have made an impact in shaping and creating the best possible experience for our customers.
What we do
- Obsess over making things better for our customers
- Pull on the shoes of the customer in all decision making and solutions
- Listen and respond to customer feedback – the good, bad and ugly. Every piece of feedback is a chance to get better
What we don't
- Design unnecessarily complicated procedures that make our life easier, but customers’ lives harder. Simplicity is key
- Be reactive – we don’t wait for problems to become big ones, before we fix them
- Neglect feedback because it’s too hard to deal with - we tackle challenges head-on
Jesse Mooney, Program Manager
To me, the value of ‘be curious’ means that I’m always learning and looking at things from a fresh angle, which expands my skills and perspectives. It’s tackling problems with a bit of imagination, trying out new things, and brainstorming with supportive colleagues who are all about teamwork and communication but are open for challenge. This culture of curiosity is what keeps my job interesting, pushes me to contribute more, and makes sure I’m always on my toes and excited about what I’m doing.
What we do
- Chase new challenges and chances to learn and grow
- Ask thoughtful questions and look at things differently to get creative answers
- Learn new things beyond what our job says
What we don't
- Just do the same old things without trying to get better or innovate
- Keep quiet and not try new things because we’re scared to fail or get a ‘no’
- Procrastinate and waste time on things that don’t matter
Allison Dam, Risk Lead
To me, the value of ‘play as one team’ means I collaborate with my colleagues toward shared goals. It’s about trust, support, and mutual respect for the diverse skills, experience and perspectives each person in the team brings. This mindset shapes how I work - I put the team’s success first, and together, we tackle challenges and celebrate success.
What we do
- All agree on clear, common goals and work side by side to hit them
- We support one another - if someone’s stuck, we jump in to lend a hand
- When we win, we cheer for the whole team, not just one star
What we don't
- Point fingers when things go wrong instead of fixing the problem together and learning from the experience
- Try to outshine each other just to get recognition
- Say we agree, when we don’t
You’re not just building the new AMP Bank from scratch; you’re also shaping AMP’s tomorrow
Why join
This is you deciding you’re done with corporate bureaucracy, traditional ways of working, and knotty processes that stop you from truly serving customers.
You know there has to be a better way and you want to lead that better way. In fact, you want to take a sledge hammer to traditional banking and build a new, better, digital bank. The bank you wish existed.
This is that opportunity. It’s your greenlight to build a meaningful digital business from scratch. Only you’ll have the tools, money, team and salary of a fully-fledged business. It’s all of the fun of starting something new, with none of the financial risk.
Sure, it’s going to be a fast, furious, challenging ride. It’s new for us too. But that’s the thrill of it. So, roll up your sleeves and burn your suit. There’s work to be done.
People stories
Rachel Adams, Service Owner, Onboarding
How is working here different?
My role at AMP gives me the best of both worlds: I am running a business - actively engaging with customers day-to-day while also driving transformative change within the business. We're implementing the first wave of our Bank, and after launch, we'll continuously refine and improve to deliver an exceptional customer experience. Having both aspects is a dream come true.
The culture is a real stand out for me - it's a genuine collaborative environment where diverse skills and strengths work towards a common goal. Unlike slow consensus-seeking environments, where not much is achieved, our teams are very aligned on outcomes with the customer front and centre.
Why should someone join AMP Bank?
This is a bit of a once-in-a-lifetime experience. We're not just building a brand-new bank and digital experience; we're shaping a new culture. Partnering with great companies like Engine by Starling, we're getting new, flashy tech and learnings on how to build an incredible culture. We are all motivated to deliver a great banking experience for our customers by thinking about problems differently.
If you’re working at a bank, join us and lose the bureaucracy and slow decision making. If you’re at a startup, lose the insecurity and join our 175-year-old company with a startup mentality. If you’re in customer service, lose the clunky systems and silly process that get in your way and work with the best-in-class tech that’ll allow you to do your best for customers!
Shehan Rajakumar, Head of SME Proposition
How is working here different?
What's stood out for me is witnessing a team united by a shared purpose. We have huge objectives and a very ambitious goal, and it’s clear to see the focus and teamwork in action as the entire team strives to achieve them. Our progress and achievements so far have been nothing short of incredible.
In fact, everything about my experience with AMP so far has been amazing. I get to work with some incredibly talented people with the support and guidance of an accomplished leadership team. Being part of this high performing team and culture has truly enhanced my professional journey.
Why should someone join AMP Bank?
This opportunity is truly unique - and likely a once-in-a-career chance. Very few people get to build a bank from the ground up, especially as a greenfield project. We're not only creating a new banking division but also establishing a new culture and way of working for AMP. Also what’s exciting is that we get to operate with the agility of a startup and the backing and balance sheet of a major bank. The team is growing fast and there’s lots of energy and buzz as we come together to create Australia’s leading digital bank!
Gabby Svorcan, Senior Digital Product Manager, Digital Banking
How is working here different?
Over my career, I’ve worked for most of the big 4 banks. What stood out during the interview process with AMP was the refreshing openness to trying new ways of doing things. What really excited me was joining an organisation that aims to disrupt not only the Australian banking industry, but also itself, so they can transform the way they deliver banking to customers. Here, your ideas are heard, and you actively drive meaningful change.
AMP Bank’s transformation journey and potential to redefine financial services offers a great opportunity for go-getters. In my role, I get to shape the new AMP digital banking customer experience, leveraging a successful SaaS platform that is supported by best practices, and tailor that for the Australian market. It’s given me growth, learning, and collaboration with an amazing team from Engine and PWC, across Australia, Europe and UK.
Why should someone join AMP Bank?
Seeking professional growth? AMP Bank delivers. If you’ve outgrown your current role or crave new challenges, join us. We operate like a lean, responsive FinTech, not a traditional bank. Our leadership team fosters an inclusive and connected culture. You’ll be closer to executive decisions, amplifying your potential and challenging the status quo.
Sometimes, an opportunity is simply too good to pass up… this could be that opportunity. Be part of a purpose-driven journey that redefines financial services!
Vish Mishra, Platform Owner - Small Business & Personal Banking
How is working here different?
Our new bank launch is one of a kind in Australia – I believe we’re a pioneer in how we’re approaching this. It’s an exciting and innovative proposition with best-in-class tools being used for launch – a perfect blend of Cloud, Digital and Agile. We’re setting up various new capabilities to operate a new technology platform, and I’m fortunate to be playing a big role in shaping the platform. The work is meaningful and purpose-driven, and this environment allows us to make a real impact. There are immense learning and development opportunities available in Agile WoW, the latest in iOS, Google Mobile Banking Apps, and AWS cloud. It’s a place that fosters collaboration, transparency, and a sense of purpose, offering a unique work environment that truly sets us apart.
Why should someone join AMP Bank?
For those seeking meaningful work and eager to contribute to transformative initiatives, this is the ideal place. Here, employees have the opportunity to broaden their skill set, take on new responsibilities, and progress in their careers. Innovation and creativity are encouraged, so by joining us, you become part of a progressive team committed to driving change. Embrace your curiosity, play as one team and really put the customer first.
Our leadership fosters collaboration by demonstrating trust and respect, promoting open dialogue, and championing team/ squad-based decision-making. They also foster an innovative and growth-oriented atmosphere by supporting risk-taking and nurturing a mindset of continuous learning.
Jess Smith, People & Culture Business Partner
How is working here different?
I’ve worked in corporate organisations that were often bogged down by bureaucracy, hierarchical structures, and slow-moving processes. This opportunity feels different though; it’s one where everyone’s contribution matters, and everyone is actively involved. Everyone working on this new opportunity understands how their work is part of the bigger picture. We don’t let the pursuit of perfection get in the way of progress or deter us from trying something new. We dive in, give it a go, and learn by doing.
Why should someone join AMP Bank?
It’s an exciting and challenging opportunity for those who want to do things differently and play a key role in AMP’s revolution to become a responsive and customer-centric business. Joining us means being part of a company where you’ll feel a sense of ownership and be invested in the success of our digital bank.
Roshan Abraham, Platform Integration Engineer
How is working here different?
Having worked with other teams at AMP, I find that this program is by far, the most daring AMP has been. We’re working with the latest tech and implementing leading industry practices - to not just play catch up, but to position ourselves as a real competitor in the banking space. There’s a serious investment in the success of this project; each position is created so that they all fit together, and you can feel that in the culture - everyone is engaged and vibrant.
Why should someone join AMP Bank?
This is ideal for those looking to do more than BAU. It’s an opportunity to have a lasting impact on a company. The best part is, you’ll be surrounded by like-minded people who are eager for you to succeed.
More on the AMP good stuff
Whilst the sense of achievement will likely be your biggest reward, there are some other great benefits of being part of AMP:
Committed leaders
Work with some of the best in the industry, who’ll genuinely care about you
Flexibility and wellbeing
Work with some of the best in the industry, who’ll genuinely care about you
Diverse and inclusive people
Find a place where everyone can belong and do their best work
Community impact
Make a difference through volunteering and fundraising for causes you care about
Meaningful work
Enjoy challenging work and career defining moments that'll create your tomorrow
Welcome to the squad
Let’s get rid of the old school, the outdated and the bank statements collecting dust on kitchen benches. And make AMP Bank the relatable, customer-obsessed bank we know it can be.
Build the bank you wish existed