How do I stop a periodic payment?
- Login or register for My AMP
- Choose Manage scheduled payments from the I want to menu
- You'll see your scheduled payment listed. You can Edit or Delete them by clicking on the icons on the right hand side of the table.
You can also call us on 13 30 30 or send us a written request to cancel or stop a periodical payment.
How do I stop or cancel a direct debit?
We can do it for you. You can contact us on 13 30 30 Monday to Friday 8am to 8pm and Saturday and Sunday and 9am to 5pm (AEST) and we will promptly arrange for the direct debit to be cancelled or you can logon to My AMP and send us a secure message to cancel a direct debit. You can also contact the merchant that the direct debit is set up with and request them to stop the direct debit.
How do I stop or cancel a recurring payment?
You should notify the individual or merchant before the next transaction is due. If the merchant does not cancel the recurring payment as per your request, you may be eligible for a chargeback. Contact us on 13 30 30 for more information.
What is the difference between a direct debit, a recurring payment and a periodical payment?
- A direct debit is a debit from your AMP Bank account that you arrange through a merchant or another bank or another AMP Bank account for example, your gym membership.
- A recurring payment is a regular payment that is set up with a merchant using your 16- digit Visa Debit card number.
- A periodical payment is a regular transfer of funds from your AMP account to another AMP or other bank, building society or credit union account.
- You can read more about these types of regular payments in our Account Access and Operating terms and conditions.
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What you need to know
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.
Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.
A target market determination for these products is available on our TMD page.