Why you need to verify your ID

From time-to-time, our customers are required to provide information that is commonly known as ‘Know Your Customer’, or KYC for short. The information you provide helps us identify and manage money laundering and terrorism financing risks. KYC is a necessary part of our risk mitigation program and a requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

How to verify your identity

You’ll be notified by AMP Bank if you need to verify your identity. If you’re an individual customer you can complete this online, however if you need to confirm your entity’s details you’ll need to complete our paper KYC form.

How do I provide certified identification documents?

  1. Review the list of acceptable forms of identification - individual, then visit an acceptable certifier to get the original copies of your proof of identification certified
  2. Add the “Request ID” number to the top of all your documents. (This number can be found at the top of our letter)
  3. Send the original certified copies of the proof of identity documentation along with the completed KYC form and any other required documentation to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.

What happens when I provide the details to AMP Bank?

We’ll confirm and verify the information you provide and update our records, if required.

What happens if I don’t confirm the details?

To keep your account safe, we may need to restrict access or close the accounts you hold or have authority to operate if we don’t receive all the required documents.

What is my “Request ID” number?

Your “Request ID” number, is the unique identifier for your entity's ID verification. You will need to add this ID number to the top of each document before you return it to AMP Bank, to assist us in processing your documentation.

Your unique “Request ID” number is located at the top of the letter you received from AMP Bank.



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What you need to know

The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.

Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice. 

A target market determination for these products is available on our TMD page.